Information Technology Support Analyst II

We are seeking an Information Technology (IT) Support Analyst II to provide hands-on technical support in a fast-paced enterprise environment.

In this highly visible position, you will provide direct in person and virtual support to employees and Board members, troubleshoot hardware and software issues, support hybrid meetings and live-streamed events, and help maintain technology services that keep the organization operating efficiently.

What You’ll Do Provide walk-in and remote IT support to end users and Board members

• Create and manage service requests and incidents through ServiceNow
• Troubleshoot laptops, desktops, mobile devices, software applications, and peripheral equipment
• Configure and support conference rooms, committee rooms, and hybrid Zoom meetings
• Support AV/VC equipment, live meeting broadcasts, and media platforms
• Assist with loaner device management and equipment inventory
• Install, configure, and troubleshoot software and hardware
• Support mobile device enrollment and connectivity
• Document issues, solutions, and support procedures while delivering exceptional customer service

This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification / job., Schedule: 44/36, Monday through Friday /Every other Friday off. Monday through Thursday 9 hours per day, 8 hours per day every other Friday. Start times are no earlier than 6 am and end times are no later than 6 pm.

Hybrid: Metropolitan’s current practice in this position is a hybrid work schedule. This typically includes two days a week in person and the other days remote. This is subject to change dependent on organizational needs. In addition, a telework policy is scheduled for negotiations and once completed and implemented, will provide final direction on the hybrid schedule.

Education and Experience: Bachelor’s degree from an accredited college or university in a related field and two years of relevant experience.

Relevant Experience is defined as: demonstrated experience in service desk and client systems support environments addressing Information Technology (IT) matters.

CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTS

Employees in this position may be required to obtain and maintain the following certifications, licensing and registrations:

License(s): Valid California Class C Driver’s License or equivalent (required at time of application) that allows you to drive during your employment.

• Competitive compensation
• Excellent medical, dental, life, vision plans.
• Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan.
• Retirement benefits under the California Public Employees’ Retirement System
• Tuition reimbursement
• Training and advancement opportunities

• Excellent working environment

• On-site fitness center

• Hub of public transportation: rail, subway, buses, and taxis

• Public transportation reimbursements and van pools

At the Metropolitan Water District of Southern California, we deliver reliable water to a region with 19 million people-and to accomplish this, we rely on a team of talented employees: innovators, problem-solvers, and collaborators who make it all possible., The Metropolitan Water District of Southern California is a state-established cooperative that, along with its 26 cities and retail suppliers, provides water for 19 million people in six counties. The district imports water from the Colorado River and Northern California to supplement local supplies, and helps its members to develop increased water conservation, recycling, storage and other resource-management programs.