IT Engineer

The IT Engineer is responsible for the administration, management, and continuous improvement of endpoint management and enterprise device services, with a primary focus on HCL BigFix and Microsoft Intune. This role serves as a key contributor in maintaining a secure, compliant, and highly available computing environment by overseeing software deployment, operating system patching, endpoint configuration, device lifecycle management, and compliance reporting across the enterprise. The position works closely with internal technology teams, business stakeholders, and third-party vendors to ensure technology solutions are delivered efficiently and aligned with organizational objectives.

In addition to endpoint management responsibilities, the IT Engineer plays a critical role in coordinating and driving technology initiatives, special projects, and operational improvements. The role leverages ServiceNow extensively for incident, request, change, asset, and project-related activities and serves as a primary liaison for the organization’s onsite Managed Service Provider, ensuring service quality, operational effectiveness, and adherence to established processes and service levels. This position is responsible for troubleshooting complex technical issues, developing and maintaining standards and procedures, supporting infrastructure modernization efforts, and identifying opportunities to improve end-user experience, operational efficiency, and overall technology service delivery.

Key Focus Areas:

• HCL BigFix administration and endpoint management
• Microsoft Intune administration and device management
• Endpoint patching, software deployment, and compliance management
• ServiceNow-based operational processes and workflow coordination
• Managed Service Provider oversight and vendor coordination
• Technology projects, operational improvements, and process optimization
• Enterprise Endpoint Security and asset lifecycle management
• Documentation, standards, and best practice development

Job Responsibilities

• Administer and optimize HCL BigFix for patching, software distribution, compliance reporting, vulnerability remediation, and OS lifecycle management.

• Manage Microsoft Intune and Windows AutoPilot, including device enrollment, configuration, application deployment, compliance policies, and MDM/MAM services.

• Maintain endpoint management standards, procedures, security controls, and best practices.

• Monitor endpoint health, patch compliance, software deployment success, and device performance across supported platforms.

• Utilize ServiceNow for Incident, Request, Problem, Change, Asset, Knowledge, and related ITSM processes.

• Provide oversight of onsite Managed Service Providers (MSPs), ensuring SLA compliance, service quality, operational effectiveness, and continuous improvement.

• Coordinate endpoint and end-user computing initiatives with IT teams, business stakeholders, vendors, and service providers.

• Lead or support projects such as device refreshes, OS upgrades, application deployments, modernization efforts, and process improvements.

• Partner with Cybersecurity, Infrastructure, and Architecture teams to implement endpoint security and compliance requirements.

• Troubleshoot complex endpoint, deployment, compliance, and systems management issues; perform root cause analysis and corrective actions.

• Develop dashboards, metrics, compliance reports, technical documentation, knowledge articles, procedures, and runbooks.

• Support software packaging, asset lifecycle management, licensing compliance, audits, major incidents, change management activities, automation initiatives, and after-hours/on-call support, including storm recovery operations.

Dashboard, Scripting Hardening Operations Management Automation ServiceNow Coordinating Microsoft 365 Cyber Security Problem Solving Change Requests Managed Services Computer Science Technical Issues Security Controls Operating Systems Change Management Microsoft Windows Incident Response Behavioral Health Endpoint Security Windows PowerShell Service Management Workflow Management Root Cause Analysis Compliance Auditing Endpoint Management Software Deployment Knowledge Management Technology Solutions Lifecycle Management Compliance Reporting IT Service Management System Administration Compliance Management Application Packaging Information Technology Operational Excellence Operational Efficiency Application Deployment Technical Documentation Mobile Device Management Permanent Resident Cards Code Of Federal Regulations Interpersonal Communications Continuous Improvement Process Identity And Access Management Troubleshooting (Problem Solving) BigFix (Endpoint Management Software) Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software), * Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field with 2+ years of IT experience; or 8+ years of relevant IT experience in lieu of a degree.

• Experience supporting enterprise infrastructure, endpoint management, workplace technology, or end-user computing environments.

• Hands-on experience with HCL BigFix and Microsoft Intune, including patching, software deployment, compliance management, device enrollment, and endpoint administration.

• Experience using ServiceNow within ITIL-based Incident, Problem, Change, Request, Asset, and Knowledge Management processes.

• Knowledge of endpoint security, vulnerability remediation, device hardening, operating system lifecycle management, and compliance programs.

• Experience coordinating with MSPs, vendors, consultants, or outsourced support organizations.

• Strong troubleshooting, root cause analysis, and problem-solving skills for endpoint and systems management issues.

• Familiarity with PowerShell scripting, automation, reporting, Microsoft Windows, Microsoft 365, Entra ID, Conditional Access, and identity management concepts.

• Experience producing operational metrics, dashboards, compliance reporting, technical documentation, SOPs, and runbooks.

• Ability to lead or contribute to technology projects, manage multiple priorities, and work effectively across Infrastructure, Cybersecurity, Service Management, and End User Computing teams.

• Strong written, verbal, and interpersonal communication skills.

• Ability to participate in off-hours maintenance, on-call support, critical incident response, and DOE 10 CFR 810 eligibility requirements., Hardening Operations Management Automation ServiceNow Coordinating Microsoft 365 Cyber Security Problem Solving Change Requests Managed Services Computer Science Technical Issues Security Controls Operating Systems Change Management Microsoft Windows Incident Response Behavioral Health Endpoint Security Windows PowerShell Service Management Workflow Management Root Cause Analysis Compliance Auditing Endpoint Management Software Deployment Knowledge Management Technology Solutions Lifecycle Management Compliance Reporting IT Service Management System Administration Compliance Management Application Packaging Information Technology Operational Excellence Operational Efficiency Application Deployment Technical Documentation Mobile Device Management Permanent Resident Cards Code Of Federal Regulations Interpersonal Communications Continuous Improvement Process Identity And Access Management Troubleshooting (Problem Solving) BigFix (Endpoint Management Software)

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off., Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.

For all roles, PSEGLI’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company - along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories, More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.