IT Support Technician - DoD Education

Cadence Coalition is seeking a single Technical Support Specialist to provide sole-source, on-site IT support to the Base Training and Education Services (BTES) Education Center at Barksdale AFB. The position supports Air Force voluntary off-duty education programs, DLPT/PME testing operations, and DETN satellite distance-learning delivery under AFGSC.

Core Responsibilities

Endpoint & Server Administration

Immediate on-site support for testing computers, workstations, servers, printers, fax machines, satellite receivers, switches, routers, and peripherals Full lifecycle asset accountability from receipt through disposal using BECO-provided products Execute annual physical/visual inventory of all assigned systems (no-exception performance threshold) Program, maintain, and execute the computer refresh schedule on a designated rotating cycle

Network & Infrastructure

Provide network architecture recommendations and implementation support Develop and maintain facility blueprints for current and planned spaces Physical installation including cable runs in ceilings, baseboards, and walls from a central location Monitor, operate, and maintain QOLNET within Education Services facilities to established norms and tolerances

Information Security & Physical Security

Establish and follow procedures for safeguarding all critical data IAW DoD, AF, and AFGSC guidance Install, operate, and maintain the video surveillance system (server, switches, cameras, software); maintain minimum 45-day recording retention; support legal/A/V records requests Review building security procedures; change entryway cyber lock combinations at least annually Instruct BTES personnel on X-07/X-09 secure container lock programming; relocate safes as required Deliver information security education to Education Center personnel

Systems, Data & Applications

Install, maintain, and upgrade the Education Center primary database; execute safe data migrations Maintain the BTES SharePoint site and its integration with the AFGSC BTES web presence Maintain, operate, and schedule the DETN satellite training system Develop tracking systems and facility diagrams with associated databases for fault and implementation tracking Train Education Center staff on mission software; support on-base university partners

Requirement Detail Experience 2-5 years hardware and software application support Certifications Current CompTIA A+ AND CompTIA Network+ (both mandatory) Recency Minimum 1 year related professional/volunteer experience within the last 2 years Platforms Windows Enterprise 10 & 11; Microsoft 365 Office Enterprise; BECO products Regulatory Demonstrated knowledge of Air Force computer/network security regulations Technical Standard installation practices for electronic, network, and video surveillance equipment Domain Working knowledge of foreign language (DLPT) and PME testing environments Suitability Ability to pass National Agency Check; obtain Contractor Access Card References Verifiable professional references required Preferred Qualifications Prior support to an Air Force Education Center, BTES, or military testing facility Existing familiarity with AFGSC operations or prior Barksdale AFB base access Current or prior DoD suitability determination / favorable background investigation on file SharePoint site administration IP-based video surveillance system installation and administration Security+ or higher (not required, but valued) Veteran or military spouse Performance Standards