IT Technical Support Specialist

The successful candidate will provide hands-on hardware, software, network, server, SharePoint, database, and peripheral support while maintaining IT equipment accountability, supporting cybersecurity requirements, and assisting users with day-to-day technology needs., * Provide hardware and software support for desktops, testing computers, servers, printers, switches, routers, and other peripherals.

• Troubleshoot and resolve computer, network, software, and equipment issues.
• Install and configure new hardware, software, workstations, and network equipment.
• Maintain and update the BTES SharePoint site.
• Support network architecture, cabling, diagrams, and infrastructure improvements.
• Maintain and upgrade databases and support secure data migration.
• Maintain IT equipment inventories and execute computer/peripheral refresh schedules.
• Support video surveillance systems, including servers, switches, cameras, and software.
• Support DETN satellite/distance-learning systems and QOLNET network operations.
• Implement appropriate information security safeguards and follow Air Force computer/network security requirements.
• Train and assist personnel with software, systems, and security procedures.
• Recommend technology upgrades and improvements to Education Center leadership.

• 2-5 years of hardware and software application support experience.
• Current CompTIA A+ certification.
• Current CompTIA Network+ certification.
• Experience with Windows 10/11 Enterprise and Microsoft 365.
• Knowledge of Air Force computer/network security regulations.
• Experience with standard network and electronic equipment installation practices.
• At least one year of relevant professional or volunteer experience within the last two years.
• Strong customer service and written/verbal communication skills.
• Working knowledge of foreign language and Professional Military Education (PME) testing.
• Ability to meet Barksdale AFB access and National Agency Check requirements.

Preferred Experience

• Previous DoD or Air Force IT support experience.
• SharePoint administration.
• Database administration/support.
• Network infrastructure and cabling.
• Video surveillance systems.
• IT asset and lifecycle management.
• Education, testing, or distance-learning technology environments.