Senior Production Support Engineer - Java/.NET

Artmac Soft LLC

Plano, TX, United States

14 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

8 years minimum

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Java (Programming Language) .NET Framework Application Programming Interfaces (APIs) Application Integration Architecture Command-Line Interface Databases Linux DevOps HP Systems Insight Manager Knowledge Management Log Analysis Release Management

+5 more

Standard Sql SQL Databases Web Services Enterprise Software Applications Restful APIs

Job description

Troubleshoot Java/.NET, SQL, API, Linux, and integration-related issues.
Analyze application, server, and transaction logs to identify root causes.
Respond to production incidents and restore services within defined SLAs.
Perform detailed RCA for major and recurring incidents.
Identify recurring issues and recommend permanent fixes.
Work closely with Development, QA, Infrastructure, Database, and DevOps teams.
Support application releases, deployments, patches, and production changes.
Create and maintain incident, problem, and knowledge-management documentation.
Participate in on-call and production support activities as required.
Ensure compliance with production support processes and operational standards., As a Lead Software Engineer in Consumer & Community Banking - Digital Utilities, you are an integral part of an agile team that works to enhance, build, and deliver trusted, market…
14 hours ago

Requirements

8+ years of experience in Application Production Support / Application Support.
Strong hands-on experience with Java and/or .NET applications.
Strong SQL and database troubleshooting skills.
Good experience with Linux/Unix command-line utilities.
Experience troubleshooting REST APIs, web services, and application integrations.
Strong knowledge of log analysis and application monitoring.
Experience with Incident Management, Problem Management, and RCA
ITIL certification is preferred.
Provide L2/L3 production support for critical enterprise applications., Bachelor’s degree or equivalent combination of education and experience.

About the company

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.