IT Technician- Romford

We are seeking a proactive and motivated IT Technician to join our central Trust IT Team. This is an exciting opportunity to work across several schools, covering all aspects of modern IT facilities to support high educational standards. You will join a team with high levels of professional dedication, providing technical support to staff, students, and visitors.

The role is hands-on and requires travel between sites. Therefore, a valid UK driving license and access to a vehicle are essential for this position.

Key Responsibilities

• Technical Support: Provide high-quality 1st and 2nd line technical support for desktop PCs, laptops, mobile devices, and software.

• Infrastructure Maintenance: Install, configure, and upgrade computer hardware and Windows operating systems.

• AV Management: Set up and troubleshoot audio-visual equipment in classrooms and meeting rooms, including projectors and video conferencing systems.

• System Administration: Perform basic tasks such as Active Directory account management and password resets.

• Network Care: Assist with network troubleshooting, including Wi-Fi connectivity and physical patching.

• Asset Management: Maintain accurate records of IT assets, software licensing, and equipment inventory.

• Safety & Compliance: Adhere to health and safety regulations, including the manual handling of equipment like desktop computers and printers.

• Experience: A proven track record in 1st and 2nd line technical support, preferably within an educational environment.

• Technical Skills: Strong knowledge of Active Directory, Windows OS, MS Office/Office 365, and network protocols (TCP/IP, DNS).

• Soft Skills: A strong focus on customer service with the ability to explain technical issues to non-technical users.

• Mindset: An analytical, problem-solving mindset with excellent organizational skills and attention to detail.

• Teamwork: A strong teamwork ethic and the ability to work independently in a fast-paced environment.

We offer a stimulating, supportive, and rewarding working environment where all staff are valued. Benefits include:

• Pension: Local Government Pension Scheme with a generous employer contribution.

• Growth: Access to tailored CPD and professional development opportunities to support your career progression.

• Wellbeing: 24/7 Employee Assistance Programme and wellbeing support.

• Flexibility: Consideration for flexible working requests to support work-life balance.

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ’s on the Teaching Personnel website for details. All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date. Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance ‘Keeping Children Safe in Education’ this may also include an online search as part of our due diligence on shortlisted applicants. We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided. For details of our privacy policy, please visit the Teaching Personnel website.