ServiceNow Architect - Technical Lead

Centennial Technologies is seeking a highly experienced ServiceNow Architect to lead the design, architecture, and enterprise implementation of scalable, secure, and high-performing ServiceNow solutions across federal environments. This role will serve as the technical authority and strategic advisor, driving platform architecture, governance, and innovation across modules such as ITSM, ITOM, ITAM/HAM, and GRC/IRM. The ideal candidate will bring deep expertise in enterprise architecture, platform governance, and multi-module ServiceNow implementations, and will lead cross-functional teams to deliver mission-critical solutions aligned with business and regulatory requirements. Requirements:

• Define and lead the end-to-end ServiceNow platform architecture, ensuring alignment with enterprise IT strategy, security requirements, and federal compliance standards.
• Establish architecture standards, design patterns, and governance frameworks across the ServiceNow ecosystem
• Serve as the primary technical authority for all ServiceNow implementations and integrations
• Architect and oversee development of custom applications, workflows, integrations, and automation solutions
• Lead design across core modules including ITSM, ITOM (Discovery, Service Mapping, Event Management), ITAM/HAM, and GRC/IRM.
• Design scalable CMDB architecture, including data models, service mapping strategies, and lifecycle governance
• Define and implement enterprise integration architecture using REST, SOAP, MID Servers, IntegrationHub, and external systems
• Establish and enforce platform governance, coding standards, and best practices
• Lead code reviews, technical design reviews, and platform health assessments
• Optimize platform performance, scalability, and maintainability across environments
• Ensure adherence to security, compliance, and audit requirements (e.g., FedRAMP, NIST, RMF)
• Drive adoption of Flow Designer, IntegrationHub, orchestration, and AI-driven automation capabilities
• Identify opportunities for process automation, predictive analytics, and AIOps integration
• Guide implementation of ServiceNow AI/GenAI capabilities where applicable
• Provide technical leadership and mentorship to developers, administrators, and engineers
• Collaborate with product owners, business stakeholders, and enterprise architects to translate requirements into scalable solutions
• Lead architecture review boards and design authority sessions
• Support Agile delivery through sprint planning, backlog refinement, and technical oversight

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 8+ years of IT experience with 5+ years in ServiceNow architecture roles
• Proven experience leading enterprise-scale ServiceNow implementations across multiple modules.

Deep expertise in:

• ServiceNow platform architecture and design
• CMDB, Discovery, and Service Mapping
• ITSM, ITOM, ITAM/HAM, GRC/IRM
• Integration architecture (REST, SOAP, MID Server, APIs)
• JavaScript, Glide API, Flow Designer, UI Builder
• Strong understanding of federal security frameworks (NIST, RMF, FedRAMP)
• Demonstrated ability to design highly scalable, secure, and resilient systems
• Must have the ability to obtain public trust clearance.
• ServiceNow Certified Technical Architect (CTA) Or ServiceNow Certified Master Architect (CMA)

Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Life insurance, Disability insurance, Commuter assistance, * Medical and Vision Insurance - Centennial covers 80% of employee and family premium costs, making high-quality healthcare affordable for you and your loved ones.

• Dental Insurance - 100% employer-paid coverage for employees.
• Short-Term and Long-Term Disability Insurance - Fully employer-paid, providing financial security and peace of mind.
• Life Insurance - Company-paid coverage to support you and your family.
• 401(k) Retirement Plan with Employer Match - A competitive 401(k) retirement plan with employer matching to support your long-term financial goals.
• Paid Time Off & Federal Holidays - A generous paid time off program and 11 paid federal holidays that support balance, flexibility, and time to recharge.
• Metro Reimbursement - Transportation benefits to help offset commuting costs and make getting to work easier and more affordable.

Centennial offers a highly competitive benefits package that protects your family, rewards your future, and supports your work-life balance.

Work Environment and Culture

• Collaborative, respectful, and inclusive culture.
• Direct access to leadership and decision-makers.
• Opportunity to work on high-impact federal modernization programs.
• Recognition programs for outstanding performance and innovation.

Technology and Innovation

• Exposure to cutting-edge technologies (AI, cloud, data, automation, cybersecurity).
• Opportunities to contribute to proprietary platforms and innovation labs.
• Modern tools and environments that support productivity and creativity.

Why Employees Love Working at Centennial

• Small business agility with enterprise-level impact.
• Your ideas are heard and implemented.
• You see the real-world impact of your work in government programs that matter.
• Strong values: professionalism, focus, integrity, trust, innovativeness, and excellence.