IT Product Manager iverse)

Join Lufthansa Group Business Services and take ownership of business-critical SaaS applications supporting Lufthansa Group companies worldwide.

As an IT Product Manager, you will combine product ownership, IT service management, business analysis and provider management. You will be responsible for the stable operation and continuous development of assigned applications.

Tasks

• Take E2E ownership for the operation, development and lifecycle management of assigned IT applications
• Act as Product Manager for Shelf and Workiva, ensuring stable and reliable services for LHG users

• Support the Product Manager responsible for Systran and Clarity

• Ensure smooth operation, releases, upgrades, testing and continuous improvement of the applications
• Monitor interfaces and automated processes to ensure their integrity, performance and reliability
• Collect, structure and analyze business and functional requirements and translate them into viable IT solutions
• Manage relationships with external IT providers, including SLAs, contracts, performance and service quality
• Coordinate internal and external stakeholders to ensure timely delivery and resolution of issues
• Lead or support the onboarding of new applications, including Workiva within LGBS
• Coordinate implementation of new solutions
• Ensure compliance with relevant IT governance, security, risk and architecture requirements

*Perform all other duties assigned or delegated by supervisors

Behind the scenes

Video: https://player.vimeo.com/video/813204489

Lufthansa Group Business Services

• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Video: https://player.vimeo.com/video/813204489

Lufthansa Group Business Services

• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

• Several years of professional experience in IT, IT service management, application management or a comparable area, ideally with a focus on SaaS applications

• 5+ years of practical experience supporting and managing SaaS applications or comparable business-critical IT solutions

• Experience working with business-critical IT systems and responsibility for their stable operation
• Strong ability to analyze business and functional requirements
• Experience with provider and contract management
• Understanding of IT Service Management, change management and IT project management principles
• Ability to communicate technical concepts clearly
• A Bachelor’s or Master’s degree in IT, Business Informatics, Business Administration or a comparable field is an advantage
• Excellent English skills
• German is an advantage

Work-life-balance

• Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
• Opportunity to work from each part of Poland
• Hybrid working model

Work-life-balance

• Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
• Opportunity to work from each part of Poland
• Hybrid working model

Development

• Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
• Access to online platform with language courses

Development

• Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
• Access to online platform with language courses

Employee

• Integration events
• Charity initiatives

Employee

• Integration events
• Charity initiatives

Benefits

• Multisport Card
• Extra social benefits
• Pre-paid cards
• Employee referral program

Benefits

• Multisport Card
• Extra social benefits
• Pre-paid cards
• Employee referral program

Lufthansa Group Business Services Work-life-balance Development Employee Benefits

About Lufthansa Group Business Services Sp. z o.o. Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group’s field organization, we are also locally anchored and active worldwide.