(Junior) IT Customer Support Agent with German iverse)

Join the Lufthansa Group Business Services IT team and support internal HR-related applications used across the Lufthansa Group. We are looking for a person who enjoys helping others, works accurately with sensitive data, and would like to develop within IT support and HR systems environment.

Tasks

In this role, you will support internal users in applications such as White ID and HR Archive, mainly in access management and resolving user access-related issues. Previous experience in HR processes or HR operations will be a strong advantage.

• Provide first-level IT support for internal users of HR applications
• Support users in resolving access-related and basic technical issues
• Handle user access requests and authorization management
• Work with HR-related sensitive data in line with security and compliance standards
• Register, monitor and resolve requests in the ticketing system
• Escalate more complex issues to dedicated IT teams when required
• Maintain process documentation and knowledge base
• Cooperate closely with HR and other internal departments
• Build positive relationships with internal customers and ensure high quality support

*Perform all other duties assigned or delegated by supervisors

Behind the scenes

Video: https://player.vimeo.com/video/813204489

Lufthansa Group Business Services

• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Video: https://player.vimeo.com/video/813204489

Lufthansa Group Business Services

• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

• German at minimum C1 level and English at minimum B2 level
• Very good communication skills and customer-oriented mindset

• High level of accuracy, responsibility, and attention to detail

• Ability to work independently and manage tasks effectively
• Analytical thinking and problem-solving skills
• Openness to learning new systems and processes
• Experience in HR processes, HR operations or HR systems will be a strong asset
• Previous experience in customer support, administration or corporate environment will be an advantage
• Basic understanding of IT systems or access management processes will be a plus

Work-life-balance

• Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
• Opportunity to work from each part of Poland
• Hybrid working model

Work-life-balance

• Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
• Opportunity to work from each part of Poland
• Hybrid working model

Development

• Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
• Access to online platform with language courses

Development

• Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
• Access to online platform with language courses

Employee

• Integration events
• Charity initiatives

Employee

• Integration events
• Charity initiatives

Benefits

• Multisport Card
• Extra social benefits
• Pre-paid cards
• Employee referral program

Benefits

• Multisport Card
• Extra social benefits
• Pre-paid cards
• Employee referral program

Lufthansa Group Business Services Work-life-balance Development Employee Benefits

About Lufthansa Group Business Services Sp. z o.o. Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group’s field organization, we are also locally anchored and active worldwide.