Application Support Engineer

Stott and May

27 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Working hours

Regular working hours

Job source

find.stottandmay.com

Tech stack

Active Directory JIRA Cisco IOS Data Centers Linux Domain Name System (DNS) Internet Protocol Security (IP SEC) MongoDB MySQL Public Key Infrastructure RSA (Cryptosystem) Software Engineering

+3 more

Apache Nifi Docker Vmware

Job description

We are looking for a Senior Application Support Engineer to join a small team supporting a complex, business-critical, multi-technology application.

You’ll take ownership of BAU support, incident/problem management, system changes and continual service improvement, working directly with clients, technical teams and subcontractors., Manage incidents, problems, service requests and changes through to resolution. Diagnose and resolve complex technical and application issues. Deliver small enhancements and support larger development changes. Work with clients and technical teams to implement system changes. Provide technical guidance and mentoring to other support engineers. Produce service and major incident reports. Maintain technical and service documentation. Drive proactive activities including health checks, monitoring, patching, capacity management and performance improvement. Identify risks, issues, dependencies and opportunities for service improvement. Occasionally travel to UK client/data-centre sites.

Requirements

ITIL 4 Foundation Linux Apache NiFi Strong application/service support experience. Excellent troubleshooting and problem-solving skills. Strong client-facing communication. Able to work independently and take ownership.

Desirable experience with: Active Directory, DNS, networking, IPSEC/crypto, PKI, Cisco IOS, Docker, VMware, MySQL, MongoDB, ELK, Jira, RSA and infrastructure technologies.