Desktop Technical Analyst

As an IT Technical Analyst, you will provide Tier 1 and Tier 2 support to internal users, resolving incidents, problems, and requests related to various technologies. You will work closely with end-users, addressing issues via phone, email, ticketing systems, and instant messaging. You will also participate in IT upgrades, troubleshoot hardware and software issues, and contribute to cost-saving initiatives., * Provide excellent customer service, engaging with users to resolve IT issues and follow up for timely resolutions.

• Image and install PCs, assist with telephone installations, and troubleshoot issues related to wireless networks, printers, scanners, and mobile devices.
• Support users utilizing Microsoft Active Directory for user account management.
• Offer guidance to colleagues in resolving IT incidents, helping to maintain smooth workflows.
• Identify and resolve technical issues related to software applications, hardware, and network systems.
• Proactively identify areas for system improvements and communicate potential changes to senior leadership.
• Ensure compliance with departmental guidelines and standards while performing your duties.
• Assist in the migration of users to newer Windows versions (Windows 10, Windows 11).
• Clearly document technical issues and resolutions for client reference.
• Work efficiently within the company’s ticketing system to log, track, and close incidents promptly., Essential cookies enable basic functions and are necessary for the proper function of the website. Name, This cookie is used to identify a unique visitor to enhance the user experience by enabling personalized features and content based on the visitor’s preferences and browsing history. 4 weeks ipaddress This cookie is used to store the IP address of the visitor to facilitate website functionality by providing a more personalized experience. 1 day Cookie Preferences This cookie is used to store the user’s cookie consent preferences. 30 days Statistics

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• Excellent communication skills with a proven ability to interact effectively with clients through face-to-face, telephone, and electronic communication.
• Solid understanding of computer support, troubleshooting, and IT systems.
• Proficient in Windows 10, Windows 11, and Microsoft 365 (Outlook, Word, Excel, etc.).
• Familiarity with Microsoft Active Directory, including user account creation, password management, and permission handling.