Senior Specialist, Infrastructure Solution Engineer

The Bank of New York Mellon Corporation

Lake Mary, FL, United States

12 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

4 years minimum

Working hours

Regular working hours

Job source

diversityjobs.com

Tech stack

JavaScript (Programming Language) Computer-Aided Design Application Programming Interfaces (APIs) Agile Methodology Cyber Security Custom Software Performance Tuning Release Management Scripting Sysadmin Servicenow

Job description

Perform advanced troubleshooting of ServiceNow issues across IT Service Management, IT Business Management, Security Operations, Integrated Risk Management, Human Resources, Workplace Service Delivery, Custom Applications and Core platform areas
Support weekly release cycles & application deployments by support staff
Be a participant in 24x7 rotation schedules ensuring adequate coverage during all shifts
Meet team SLAs for INC, Request mgmt, etc. & support automation and continuous service improvement efforts

Requirements

CSA (Certified System Admin) ServiceNow certification
Extensive (4+ yrs) technical & support knowledge of the ServiceNow Platform including:
- ServiceNow APIs
- MID Server
- Basic to Advanced Scripting (Javascript)
- ServiceNow Performance Tuning
Knowledge of Release Management including update sets, fix scripts, plug-in installations and maintenance
Excellent communication skills & the ability to develop clear written materials in support of objectives
Team player with the ability to lead discussions and initiatives with minimal oversight
US Citizen
CAD (Certified Application Developer) for ServiceNow
ServiceNow Integrated Risk Management and / or Security Operations certifications
Knowledge of xMatters notification platform a plus
Vendor management skills
Previous experience of application(s) supporting 20K+ populations
Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
Understanding of an Agile Software Delivery Lifecycle Process At BNY, our culture speaks for itself, check out the latest BNY news at

Benefits & conditions

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

About the company

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary., BNY LinkedIn

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