Telephony Engineer

• Perform moves, adds, changes, and disconnects (MACD) for voice, voicemail, and unified communications systems.
• Configure, deploy, and maintain Avaya PBX hardware, media gateways, and enterprise safety endpoints.
• Troubleshoot and resolve voice network outages, carrier circuit degradation, call routing faults, and E911 data errors.
• Optimize automatic route selection (ARS) tables, call center vector scripts, and interactive voice response (IVR) flows.
• Collaborate with telecom vendors to provision new voice circuits and resolve service disruptions.
• Monitor voice network quality and QoS performance metrics to ensure maximum telephony availability.
• Author system diagrams, standard configuration guidelines, and operational knowledge-base documentation.

• 2 or more years of experience in administering and engineering Avaya on-premise PBX systems.
• Proficiency in VoIP, Unified Communications (UC) platforms, and SIP trunking protocols.
• Experience with Session Border Controllers (SBCs), media gateways, and PSTN carrier circuit integration.
• Experience in configuring complex dial plans, ARS routing tables, call vectoring, and IVR systems.
• Experience with troubleshooting voice quality issues, RTP streams, QoS metrics, and E911 location services.
• Experience in migrating enterprise on-premises telephony architectures to cloud-based voice solutions.
• Excellent verbal and written communication skills.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.