Student Support Technician

This position is presently headquartered at 11120 International Drive, Suite 100, Rancho Cordova, CA 95670 and may also be expected to report to the Downtown Sacramento location at 1102 Q Street, Sacramento, CA 95811.

• Exposure to computer screens and other basic office equipment.
• Work in a climate-controlled office environment, open office space with artificial lighting.
• Attend meetings in designated conference rooms and be willing to travel to off-site locations.
• Current residency in the state of California is required. This position may be eligible for hybrid telework. The amount of telework is at the discretion of the Department and based on CSAC’s current telework policy. While CSAC supports telework, regular in-person attendance will be required at CSAC’s Rancho Cordova and/or Downtown Sacramento location(s) based on operational needs. Teleworking outside the state of California is strictly prohibited., The California Student Aid Commission (CSAC),located in Rancho Cordova, is the principal state agency responsible for administering financial aid programs for students attending public and private universities, colleges, and vocational schools in California. CSAC’s mission is to promote education equity by making postsecondary education affordable for all Californians by administering financial aid and outreach programs.

The Program Administration and Services Division (PASD) exists to support CSAC’s stakeholders through customer service and operations. It is responsible for the management, training, administration, and processing of the Commission’s financial aid programs including the Cal Grant, California Dream Act, Middle Class Scholarship, Chafee Grant for Foster You, Golden State Teacher Grant and other specialized programs.

The Customer Assistance and Processing Unit (CAPU) is assigned to an automatic call distribution system that delivers customer service calls. At other times, staff respond to email inquiries, work or key incoming student forms. Volume is cyclical, so the ration of these functions change month to month. Department Website: https://www.csac.ca.gov/

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/5/2026

Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., * On the Examination/Employment Application (STD. 678) enter the Position Number, Position Title, and the Job Control Number in the “Examination(s) or Job Title(s) For Which You Are Applying” Section.

• “To” and “From” dates (Month/Day/Year) and total hours worked per week for all employment history listed on the STD. 678.
• Name, address, and phone numbers of current and former employers and supervisors.
• “To” and “From” dates (Month/Day/Year) on the resume (if applicable).
• State employees must list the specific departments for which they worked and indicate the specific civil service classification held (not working titles)
• All required documents listed in the “Required Application Documents” section.
• If you are meeting minimum qualifications with education, you must include a copy of your unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.
• If you have a degree from outside of the United States, you must also submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit this website https://www.naces.org/ to find organizations that provide these services.

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Dependable and punctual, working hours are 8:00 a.m. to 5:00 p.m. and are non-negotiable.
• Work well independently and as part of a team.
• Prior customer service experience.
• Strong communication skills.
• Ability to handle multiple tasks and changing priorities.
• Perform well under pressure on time-sensitive and high-priority projects.
• Proficient in Microsoft Office software packages.
• Familiar with the field of education or student financial aid programs.
• Ability to speak and understand Spanish is desirable.

Diversity Statement: Here at the CSAC, we want all of our employees to feel respected, valued, appreciated, and equipped to thrive. CSAC encourages employees to work together to fuel the creativity and innovation process necessary to serve our customers well. This commitment fosters an inclusive work environment where all backgrounds, cultures, and personal experiences are honored as we join in common cause to make college affordable for all California students.