ServiceNow Implementation Specialist

WARNING: for this role candidates who require company support to legally live and work in the UK cannot be considered.

Must be Baseline Personnel Security Standard (BPSS) eligible.

Are you passionate about building seamless digital experiences that transform how organisations operate?

We’re looking for a ServiceNow Platform Implementation Solution Specialist to join our growing Digital Customer Experience practice.

This is an exciting opportunity to work at the heart of customer, employee, and technology transformation, designing and delivering impactful ServiceNow solutions.

What You’ll Be Doing

Design & Deliver ServiceNow Solutions

Work across key workflow areas including:

• Customer Experience (CSM, Field Service, Portals)
• Technology Experience (ITSM, ITOM, ITAM)
• Employee Experience (HRSD, Onboarding, Workplace Services)

Enhance User Experience

• Build intuitive interfaces using Next Experience UI
• Develop role-based dashboards with UI Builder & Service Portal
• Create seamless and engaging user journeys

Integration & Data Management

• Integrate ServiceNow with external systems (CRM, HR, eCommerce)
• Use REST/SOAP APIs and IntegrationHub to enable end-to-end workflows
• Support data migration and alignment across platforms
• Leverage modern data capabilities like workflow data fabric & RaptorDB

Proven ServiceNow experience Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

Strong understanding of customer journeys and employee lifecycle experiences

Technical expertise in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub

Experience integrating ServiceNow with enterprise systems

Strong problem-solving skills and analytical mindset

Excellent communication skills with the ability to engage stakeholders at all levels

Role is remote / flexible UK wide (you might be requested to go to the nearest office to you from time to time)