Network Operations Center (CNOC) Tier II Incident Management Technician

The Digital Modernization Sector at Leidos has an opening for a Network Operations Center (CNOC) Tier II Incident Management Technician to support the customer’s computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.

• Required Clearance: TS/SCI with CI Poly \n
• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a doctorate and 3 years, a master’s and 4 years, a bachelor’s and 6 years, an associates and 8 years or HS diploma and 10 years. \n
• Additional required qualifications include compliance with Department of Defense (DoD) 8140Information Assurance Technical (IAT) Level 2. \n
• Ability to work a Panama Schedule. \n

n \nThe job duties of the CNOC Tier II Incident Management Technician are as follows: \n \n \n \n

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices. \n
• Respond to, update, and resolve incident tickets within ServiceNow. \n
• Administer networks including hardware, systems software, applications software, and all hardware configurations. \n
• Coordinate network operations, maintenance, repairs, or upgrades. \n
• Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate. \n
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues \n
• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)) \n
• Modify and troubleshoot layer three routing across the enterprise network. \n
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN. \n
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network. \n
• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks. \n
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network. \n
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents. \n
• Diagnose hardware and software problems and coordinate the replacement of defective components. \n, Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. \n \n If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. \n \n \nCommitment to Non-Discrimination \n \n All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.”, “hiringOrganization”: {“@type”: “Organization”, “name”: “Leidos”, “logo”: “https://jobs.military.com/attachments/employer/0/962/152/273.svg”}, “jobLocation”: {“address”: {“addressCountry”: “United States”, “streetAddress”: “Not specified”, “@type”: “PostalAddress”, “postalCode”: “20151”, “addressLocality”: “Chantilly”, “addressRegion”: “Virginia - VA”}, “@type”: “Place”}, “industry”: “Information”, “identifier”: {“@type”: “PropertyValue”, “name”: “Leidos”, “value”: “R-00190492”}, “baseSalary”: {“@type”: “MonetaryAmount”, “currency”: “USD”, “value”: {“minValue”: “73450”, “@type”: “QuantitativeValue”, “maxValue”: “132775”, “value”: “73450”, “unitText”