Garvan Gardens Technology Specialist

Summary of Job Duties:Located onsite in Hot Springs, Arkansas, the Garvan Gardens Technology Specialist is responsible for the administration, support, maintenance, and enhancement of technology systems that support daily operations, guest experiences, events, education programs, and business functions throughout Garvan Woodland Gardens. This position serves as the primary technology resource for staff and coordinates technology services across the Gardens, including computer systems, networking, audiovisual technology, security systems, telecommunications, and digital visitor engagement platforms.

The Technology Specialist provides both strategic and hands-on technical support to ensure reliable, secure, and efficient technology services while promoting exceptional customer service for staff, visitors, volunteers, and event partners.

This position reports to University IT Services and will work cross functionally across multiple teams at IT Services and coordinates support for Business Applications, Network Infrastructure, and IT Support when escalation is required. Additionally, this position may be required to do asset inventory and other duties as assigned. As a University of Arkansas, Fayetteville employee, minimal travel to Fayetteville will be required two to three times a year.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious relationships with others.Qualifications

• The formal education equivalent of a technical degree from an accredited institution
• At least three years of computer support experience

OR

• The formal education equivalent of a high school diploma
• At least five years of computer support experience

Preferred Qualifications:

• Experience with device management software, such as KACE, SCCM, JAMF, Intune, or similar
• Experience providing customer support to stakeholders at all levels of an organization
• Experience with VBO or other ticketing software
• Experience with network infrastructure such as network switches or wireless access points

Knowledge, Skills, & Abilities:

• In-depth knowledge of Windows and Mac operating systems
• Strong customer service skills
• Strong written and verbal communication skills
• Ability to analyze computer system problems/errors and devise corrective measures
• Ability to read and interpret technical literature and documentation

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.