Applications Manager- Leviat

Applications Manager

Overall Description

We’re looking for an Application’s Manager who is passionate about creating reliable, user-focused technology that supports people across our global business. In this role, you’ll play a key part in shaping how our applications work, feel, and evolve, balancing hands-on configuration with collaboration and helping teams get the most from the tools they rely on every day.

Key Responsibilities

• Application Configuration & Support
• Configure, administer, and support a portfolio of SaaS and business applications

• Perform day-to-day application management activities including: o User access and role configuration o Workflow, rule, and form configuration o Reporting and data extracts o Troubleshooting application issues and errors o Implement and manage system change process, including application governance design and execution

• Act as point of escalation for complex incidents and defects
• Coordinate fixes, patches, and upgrades with vendors and internal teams
• Application Implementation
• Lead and perform technical aspects of new business and SaaS applications
• Work with business stakeholders to define requirements, configuration needs, and success criteria
• Develop hands-on application knowledge regarding configuration, including workflows, roles, integrations, and security settings
• Build and manage project plans and coordinate implementation activities with vendors, internal IT teams, and external partners
• Assist data migration, testing, release planning, and cutover activities
• Ensure new applications are implemented in line with security, compliance, and architectural standards
• Take ownership of post-implementation business change management, ensuring a smooth transition into ongoing support and continuous improvement
• Service Ownership & Operational Management
• Own application availability, performance, and support processes
• Manage incidents, problems, and changes in line with IT service management processes
• Maintain application documentation, support procedures, and training / test scripts
• Monitor application health, usage, and service metrics
• Stakeholder Engagement
• Work closely with business users to understand requirements and pain points
• Translate operational needs into configuration changes or enhancement requests
• Provide clear communication on incidents, changes, releases, and improvements
• Vendor Management
• Support relationships with application vendors and support partners
• Raise and track vendor support tickets through to resolution
• Oversee licensing, renewals, and identify opportunities to optimise usage and cost
• Security, Access & Compliance
• Work closely with infrastructure and security teams to ensure applications are configured in line with security and data protection standards
• Manage role-based access controls and approval workflows
• Support audits and compliance activities related to applications
• Continuous Improvement & Change
• Identify opportunities to improve usability, stability, and efficiency
• Champion and lead AI initiatives, and other innovative technologies, within the SaaS and business applications
• Contribute to the evolution and rationalisation of the application landscape

Essential Skills & Experience

• Degree in IT, Information Systems, Computer Science or equivalent proven experience in a hands-on application support or application management role
• Strong 5+ years of practical experience supporting and configuring SaaS applications
• Experience with user management, configuration, and functional support
• Solid understanding of application support and change processes
• Ability to engage effectively with both business users and technical teams

Desirable

• Experience supporting multiple applications across different business functions and countries
• Familiarity with identity and access management solutions (e.g. SSO, MFA)
• Knowledge of security and compliance frameworks (e.g. Cyber Essentials, ISO 27001)
• Experience working with third-party vendors and support teams
• Exposure to application integrations and APIs

Personal Attributes

• Practical and detail-oriented with a strong sense of ownership
• Comfortable switching between hands-on technical work and stakeholder conversations
• Calm and methodical when troubleshooting issues
• Proactive mindset focused on continuous improvement

Benefits

Reasons to join:

• Global impact - your work supports teams worldwide
• Hands-on ownership - shape how systems are designed and used
• Growth opportunities - develop your skills across technologies and business areas
• Inclusive culture - where your voice is heard and valued

What’s in it for you?

• Competitive salary plus bonus
• 25 days annual leave plus statutory bank holidays (plus the option to buy 5 more)
• Westfield health cash plan and 24/7 GP service
• Flexible working
• Free Optical vouchers
• Company pension scheme
• Life assurance
• Discounted products and services via Westfield Rewards
• Access to Employee Assistance Programmes
• Idea scheme including reward vouchers
• Cycle to work scheme plus a bicycle storage area
• Free parking plus EV Charging Points
• And so much more!

• Degree in IT, Information Systems, Computer Science or equivalent proven experience in a hands-on application support or application management role
• Strong 5+ years of practical experience supporting and configuring SaaS applications
• Experience with user management, configuration, and functional support
• Solid understanding of application support and change processes
• Ability to engage effectively with both business users and technical teams, * Experience supporting multiple applications across different business functions and countries
• Familiarity with identity and access management solutions (e.g. SSO, MFA)
• Knowledge of security and compliance frameworks (e.g. Cyber Essentials, ISO 27001)
• Experience working with third-party vendors and support teams
• Exposure to application integrations and APIs, * Practical and detail-oriented with a strong sense of ownership
• Comfortable switching between hands-on technical work and stakeholder conversations
• Calm and methodical when troubleshooting issues
• Proactive mindset focused on continuous improvement

Reasons to join:

• Global impact - your work supports teams worldwide
• Hands-on ownership - shape how systems are designed and used
• Growth opportunities - develop your skills across technologies and business areas
• Inclusive culture - where your voice is heard and valued

What’s in it for you?

• Competitive salary plus bonus
• 25 days annual leave plus statutory bank holidays (plus the option to buy 5 more)
• Westfield health cash plan and 24/7 GP service
• Flexible working
• Free Optical vouchers
• Company pension scheme
• Life assurance
• Discounted products and services via Westfield Rewards
• Access to Employee Assistance Programmes
• Idea scheme including reward vouchers
• Cycle to work scheme plus a bicycle storage area
• Free parking plus EV Charging Points
• And so much more!