Digital Transformation Process Architect

The Digital Transformation Process Architect plays a vital role in maintaining the digital backbone of our regional operations across the Americas and Latin America. In this position, you’ll be responsible for the day-to-day administration, support, and continuous improvement of the technology platforms and data ecosystems that enable efficient, accurate, and compliant service delivery. Acting as the primary point of contact for platform-related issues, you’ll ensure system integrity, data quality, and user access are maintained to the highest standards. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career-and in this role, you’ll partner closely with operational teams across diverse corporate real estate functions to resolve technical issues, manage approval workflows, and govern user data. Your work ensures that collaborative platforms such as Smartsheet and SharePoint remain reliable, compliant, and fit for purpose at all times. What sets JLL apart is our culture of collaboration, locally and across the globe, and you’ll experience this firsthand as you support users across multiple regions and languages.

What your day-to-day will look like:

• Perform daily preventative maintenance monitoring across all active digital trackers, Smartsheet workspaces, and SharePoint platforms
• Triage, troubleshoot, and resolve user-submitted support tickets across all supported operational processes and work applications
• Act as the regional subject matter expert, assisting non-technical users in navigating digital workflows and tools
• Identify, document, and escalate system bugs or recurring performance issues to senior engineering and product teams
• Process data correction requests across all active trackers and submission workflows to ensure reporting accuracy
• Maintain and update reference data, dropdown configurations, and metadata properties across platforms to reflect current operational requirements
• Perform routine data audits to ensure alignment with regional data governance and compliance policies
• Process user access and platform license requests, ensuring timely and accurate provisioning in accordance with security protocols
• Conduct regular access reviews to ensure permissions are up to date and revoke access for offboarded users, For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

• 1-3 years of prior experience in a technical support, system administration, data analyst, or IT-adjacent operational support role
• High proficiency in Microsoft 365 tools including Excel (advanced formulas, data cleaning), Teams, Outlook, SharePoint, and MS Lists
• Demonstrated experience working with global or cross-regional teams in a multicultural, multinational corporate environment
• Strong analytical mindset with the ability to diagnose technical and data-related issues across complex digital workflows
• Highly organized with the ability to manage multiple concurrent requests and prioritize effectively in a fast-paced environment
• Meticulous attention to detail in data validation, user record management, access provisioning, and system auditing
• Clear and professional communication skills, with the ability to translate technical instructions into simple guidance for non-technical users, * Bachelor’s degree in Information Systems, Computer Science, Business Analytics, or a related technical field
• Bilingual proficiency in English and Spanish (Portuguese is considered a strong asset)
• Strong proficiency in Smartsheet including sheets, forms, reports, and dashboards
• Experience working with ticketing systems such as ServiceNow, Jira, or custom support queues

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.