nDigital Employee Experience Engineer

• Bachelor’s degree in Information Technology, Computer Science, Engineering, coupled with 10 or more years of relevant experience; equivalent relevant experience may be considered in lieu of a degree. \n
• 5+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform. \n
• 10+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments. \n
• Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints. \n, * PowerShell (required) \n
• Bash/Shell scripting (preferred) \n
• Experience designing and developing automated remediation and self-healing solutions. \n
• Experience building integrations using APIs, web services, and automation platforms. \n
• Experience integrating Nexthink with ServiceNow, Moveworks or other similar products. \n, * Experience working in complex enterprise environments with cross-functional engineering and operations teams. \n, * Experience with Nexthink AI Drive and Adopt \n
• Experience with ServiceNow ITSM, ITOM, and asset management. \n
• Familiarity with Splunk or other observability platforms. \n
• Knowledge of DEX frameworks, employee sentiment measurement, and Experience Level Objectives (XLOs). \n

n Leidos’ Chief Information Office, reporting through the Digital sector, is seeking a \nDigital Employee Experience Engineer (DEX) with expertise in the Nexthink platform. The ideal candidate is a \nhands-on Nexthink engineer who has moved beyond platform administration into \nengineering, automation, and enterprise integrations. They understand how to leverage telemetry and user experience data to drive measurable business outcomes and can build scalable solutions that proactively improve the digital employee experience across a large enterprise environment. \n \n \nLocation: This position offers full-time remote work from any US based location. \n \n \nCitizenship: US Citizenship is required. \n \n \nKey Responsibilities \n \n \nNexthink Platform Engineering & Administration \n \n \n

• Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls. \n
• Ensure platform stability, scalability, performance, security, and data integrity. \n
• Manage platform governance, access controls, compliance requirements, and operational standards. \n
• Lead platform upgrades, feature adoption, and continuous improvement initiatives. \n
• Develop and maintain technical documentation, training materials, and operational playbooks. Consult with cross functional teams to promote the Nexthink capabilities. \n

\n \nAutomation & Self-Healing Engineering \n \n \n

• Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows. \n
• Build proactive and reactive automations to resolve common endpoint, application, and user experience issues. \n
• Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues. \n
• Create reusable automation frameworks and engineering standards to accelerate remediation development. \n
• Identify opportunities to reduce manual support effort and improve operational efficiency through automation. \n

\n \nIntegrations & Platform Engineering \n \n \n

• Design and implement integrations between Nexthink and enterprise platforms, including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk and other endpoint management, monitoring, and ITSM solutions. \n
• Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange. \n
• Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows. \n
• Ensure integrations align with enterprise architecture, security standards, and governance requirements. \n

\n \nAnalytics, Reporting & Experience Insights \n \n \n

• Develop dashboards, investigations, and reporting solutions that provide visibility into device health, application performance, collaboration experience, network quality, and employee sentiment. \n
• Utilize Nexthink Query Language (NQL) and platform analytics to identify trends, root causes, and automation opportunities. \n
• Deliver operational and executive-level reporting that demonstrates DEX program effectiveness and business value. \n
• Translate telemetry and user experience data into actionable recommendations for IT and business stakeholders. \n

\n \nEmployee Engagement & Digital Adoption \n \n \n

• Design and manage Nexthink Campaigns to gather employee feedback, measure sentiment, and drive digital adoption. \n
• Support organizational change initiatives through targeted communications and guided remediation workflows. \n
• Partner with support and engineering teams to improve employee technology experiences and adoption of enterprise tools. \n

\n \nContinuous Improvement & DEX Strategy \n \n \n

• Identify recurring issues, high-volume incidents, and experience gaps suitable for automation or remediation leveraging data from Nexthink, ServiceNow, Moveworks and feedback from end users and support teams. \n
• Partner with End User Computing, Infrastructure, Security, Service Management, and Engineering teams to improve digital employee experiences. \n
• Contribute to the organization’s DEX strategy, roadmap, and maturity initiatives. \n
• Stay current on Nexthink capabilities, automation technologies, and industry best practices. \n, Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. \n \n If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. \n \n \nCommitment to Non-Discrimination \n \n All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. \n \n #Remote”, “hiringOrganization”: {“@type”: “Organization”, “name”: “Leidos”, “logo”: “https://jobs.military.com/attachments/employer/0/962/152/273.svg”}, “jobLocation”: {“address”: {“addressCountry”: “United States”, “streetAddress”: “Not specified”, “@type”: “PostalAddress”, “postalCode”: “20170”, “addressLocality”: “Remote”, “addressRegion”: “Not specified”}, “@type”: “Place”}, “industry”: “Information”, “identifier”: {“@type”: “PropertyValue”, “name”: “Leidos”, “value”: “R-00190457”}, “baseSalary”: {“@type”: “MonetaryAmount”, “currency”: “USD”, “value”: {“minValue”: “107900”, “@type”: “QuantitativeValue”, “maxValue”: “195050”, “value”: “107900”, “unitText”