Temp IT Support Specialist

• Provide Level 1 and Level 2 technical support to employees across all business entities within the organization.
• Respond to support requests submitted through the IT service desk, phone, email, or other approved support channels.
• Diagnose and resolve hardware, software, operating system, printer, peripheral, and mobile device issues.
• Support Windows and macOS workstations, laptops, and standard business applications.
• Administer routine Microsoft 365 user support, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Perform Active Directory and Microsoft Entra ID user administration, including account creation, password resets, group membership, and access requests following established procedures.
• Install, configure, deploy, and maintain company-issued computers and mobile devices.
• Troubleshoot basic networking issues including Wi-Fi connectivity, VPN access, DNS, DHCP, and remote connectivity.
• Provide first-level support for enterprise business applications and coordinate escalations when necessary.
• Document incidents, resolutions, knowledge articles, and standard operating procedures within the IT service management system.
• Assist with employee onboarding and offboarding activities, including equipment provisioning and account setup.
• Educate end users on technology best practices, security awareness, and effective use of business applications.
• Support office moves, workstation deployments, hardware refreshes, and technology rollouts.
• Participate in IT projects by assisting with deployments, testing, and user acceptance activities as assigned.
• Maintain accurate inventory records for end-user hardware and assigned equipment.
• Follow IT security policies and immediately report suspected security incidents or policy violations.
• Escalate unresolved or advanced technical issues to senior IT staff or external vendors while ensuring appropriate documentation and communication.

• Associate degree or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent professional experience.
• Minimum of 2 years of experience in an IT Help Desk Support environment.
• Experience providing both Level 1 and Level 2 technical support.
• Strong knowledge of Microsoft Windows.
• Experience supporting Microsoft 365, Microsoft Teams, Outlook, and Office applications.
• Working knowledge of Active Directory and Microsoft Entra ID administration.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless networking.
• Experience with ticketing systems and IT service management best practices.
• Excellent troubleshooting, analytical, and customer service skills.
• Strong written and verbal communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Ability to work independently while collaborating effectively with the broader IT team.

Preferred Qualifications:

• CompTIA A+, Network+, Microsoft, or other relevant technical certifications.
• Experience supporting multiple business locations or multi-company environments.
• Experience with Microsoft Intune, Autopilot, endpoint management, or mobile device management (MDM).
• Familiarity with ERP, CRM, or other enterprise business applications.
• Experience supporting mergers, acquisitions, or organizational integrations.

• Hourly rate is up to $33/hour depending on experience, on W2
• 100% on site in Orange, CA
• Looking for someone with solid level 1 and level 2 support experience