IT Trade Floor Support

IT Trade Floor Support

A leading financial institution is seeking a highly motivated and technically skilled IT Trade Floor Support to join its Engineering team in London. The successful candidate will provide first and second-line technical support to front-office and corporate users, ensuring the reliability and performance of critical trading systemsCommercial desktop environments. This role requires a customer-focused technologist with strong communication skills, exceptional problem-solving abilities, and the capacity to thrive in a fast-paced trading environment.

Key Responsibilities

• Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
• Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs.
• Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.
• Administer and support core platforms including Microsoft 365, Gsuite, Citrix Bedeutung, SCCM, and Intune.
• Troubleshoot and resolve hardware, software, and network-related issues on Windows client/server systems.
• Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading.
• Assist in user onboarding and off-boarding, ensuring secure and compliant technology setup for new and departing employees.
• Maintain accurate documentation for incidents bly processes and configuration changes.
• Collaborate with infrastructure, networking and application support teams to ensure seamless IT service delivery.
• Participate in internal audits, system reviews, and ongoing service improvement initiatives.

Required Skills and Experience

• Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
• Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite, and Citികളുടെ** platforms.
• Experience with Manage Engine, WSUS, and automated software deployment.
• Basic PowerShell scripting for user and system administration.
• Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.
• Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
• Understanding of ITIL service management processes and ticketing systems.
• Understanding of AGILE work methodology.
• Excellent communication and interpersonal skills; proven ability to support high-profile users in demanding environments.
• A proactive and customer-oriented approach to technical problem solving.

Education and Certifications

• Bachelor’s Degree in Computing Systems or related field (required).
• Microsoft Certified Solutions Associate (MCSA) or equivalent certification (preferred).
• ITIL Foundation certification is a plus.

Why Join Us

• Be part of a global financial institution with a strong focus on technology-driven innovation.
• Work alongside front-office and technology teams in a dynamic trading environment.
• Opportunity to grow within a collaborative, service-oriented IT organization that values technical excellence and professional development.

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology and Finance

Industries: IT System Operationsिसपेय Maintenance, Financial Services, and Banking

London, England, United Kingdom

• Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
• Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite, and Citികളുടെ** platforms.
• Experience with Manage Engine, WSUS, and automated software deployment.
• Basic PowerShell scripting for user and system administration.
• Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.
• Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
• Understanding of ITIL service management processes and ticketing systems.
• Understanding of AGILE work methodology.
• Excellent communication and interpersonal skills; proven ability to support high-profile users in demanding environments.
• A proactive and customer-oriented approach to technical problem solving., * Bachelor’s Degree in Computing Systems or related field (required).
• Microsoft Certified Solutions Associate (MCSA) or equivalent certification (preferred).
• ITIL Foundation certification is a plus.