Trade Floor Support IT Engineer

Wwt Emea Uk Limited

London, UK

3 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Compensation

£78,000.0 - £83,200.0

Working hours

Regular working hours

Job source

www.totaljobs.com

Tech stack

Microsoft Windows Active Directory JIRA Dynamic Host Configuration Protocol Domain Name System (DNS) Image Management Virtual Private Networks (VPN) System Center Configuration Manager Networking Basics TCP/IP System Availability Microsoft InTune

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Deployment Automation Patch Management Servicenow

Job description

An opportunity for an experienced Trade Floor IT Support Engineer to provide high-quality technical support within a fast-paced front-office trading environment. The role focuses on delivering responsive, hands-on support to trading floor users, ensuring minimal disruption to critical trading activities and maintaining high availability of trading technology., * Provide on-site and remote IT support for front-office trading floor users.

Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, and trading peripherals.
Support and maintain trading floor technologies, including market data applications, trading platforms, and communication tools.
Manage and support Windows 10 and Windows 11 environments, including OS upgrades and migration projects.
Perform desktop builds, imaging, software installation, and patch management.
Maintain and support trading floor hardware, including multi-monitor setups, docking stations, and specialist trading equipment.
Work collaboratively with infrastructure, network, and application support teams to resolve complex issues.
Respond rapidly to incidents in a time-critical trading environment.
Maintain documentation, asset records, and support procedures.
Contribute to technology rollouts, upgrades, and continuous improvement initiatives.

Requirements

Proven experience in Trade Floor or Front Office IT Support within financial services.
Strong hands-on experience with Windows 10 / Windows 11 support, upgrades, and migrations.
Solid troubleshooting experience with Microsoft 365, Active Directory, and Exchange.
Experience using desktop deployment and imaging tools such as SCCM, Intune, or Autopilot.
Familiarity with market data platforms (e.g., Bloomberg, Refinitiv, or similar).
Experience supporting multi-monitor trading environments and specialist trading hardware.
Good understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
Experience with incident management tools such as ServiceNow or Jira.
Strong problem-solving, communication, and stakeholder management skills in high-pressure environments.