Senior Scrum Master (Salesforce) - INTL - LATAM

Our client is seeking a highly autonomous Technical Program Manager / Senior Scrum Master to support multiple Salesforce-focused initiatives within the Customer Success organization.

This role is ideal for someone who combines Agile delivery expertise, stakeholder management, and Salesforce platform knowledge while thriving in a collaborative, fast-paced, and highly autonomous environment.

This individual will partner closely with Product, Engineering, and Business stakeholders to ensure delivery commitments remain on track, risks are proactively managed, and project teams remain accountable to roadmap objectives.

Lead Agile ceremonies including sprint planning, standups, retrospectives, and backlog refinement

Support execution of multiple Salesforce-related initiatives

Track delivery milestones and dependencies

Manage project timelines and stakeholder expectations

Facilitate communication across engineering, product, and business teams

Create weekly and monthly status reporting for leadership

Leverage Jira for project tracking, reporting, and delivery visibility

Identify project risks and develop mitigation plans

Ensure teams remain aligned to roadmap and Plan of Record objectives

5-10 years of experience in Scrum Master, Project Management, Program Management, or Technical Program Management roles

Experience supporting Salesforce environments

Strong understanding of Agile methodologies

Experience working with Jira

Strong communication and stakeholder management skills

Ability to work independently with minimal oversight

Experience supporting software engineering teams

Ability to identify delivery risks and proactively drive solutions Salesforce certifications

PMP certification

Service Cloud experience

Experience Cloud experience

Salesforce development background

Experience leading cross-functional delivery initiatives