Production Support Engineer

The Production Support Specialist will play a critical role in supporting Finance Regulatory Reporting (FRR) and CRR Data Sourcing/Adoption by ensuring the stability, resiliency, and scalability of production systems. This role combines traditional application support with modern SRE principles, including automation, intelligent monitoring, AI-driven optimization, and continuous improvement. The specialist will support complex, real-time, and batch-oriented production environments., * Lead day-to-day production operations across platforms including Informatica, MS SQL Server, Oracle, and Unix-based systems.

• Monitor and maintain the health, availability, and performance of production applications using tools such as Dynatrace and Splunk.
• Manage batch scheduling and orchestration using Autosys, Quartz, or Airflow schedulers.
• Own incidents from triage and root cause analysis through resolution, communication, and prevention of recurrence.
• Support production services functions, including Incident/Problem Management, Change/Configuration Management, and Release Deployment Readiness.
• Create comprehensive documentation, runbooks, and knowledge-transfer materials.
• Proactively identify production risks and drive incident, problem, and change management processes.
• Support heterogeneous environments that include Java applications, Unix shell scripting, Python, and Perl.
• Act as the escalation point between business, development, and technology teams.
• Work closely with business partners to ensure alignment on priorities, readiness, and reporting requirements.

Experience: 4-10 years of production support experience in financial services, preferably in regulatory reporting. Expertise in incident, problem, change, and request management processes. Ability to work a second shift and provide occasional off-hours/weekend support.

Technical Skills: Strong technical skills in Unix/Windows OS, SQL, Oracle, and scripting languages (Shell, Python, Perl). Working knowledge of monitoring systems (Dynatrace, Splunk) and batch scheduling tools (Autosys/Quartz/Airflow)., * Experience adopting automation frameworks and AI-based productivity tools.

• Strong analytical, troubleshooting, and root cause analysis skills.
• Experience with data analytics and reporting tools such as Tableau.
• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical partners.
• A self-starter and innovative thinker with the ability to lead or guide team members.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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