ServiceNow AI & Enterprise Automation Lead - Managing Consultant

CAPGEMINI INVENT

At Capgemini Invent, we believe difference drives change. We blend strategic, creative, and scientific capabilities to collaborate closely with clients and deliver cutting-edge solutions. This role drives transformation tailored to our clients’ challenges of today and tomorrow, supported by data, creativity, design, and technology.

Managing Consultant - AI & Enterprise Automation Transformation

Within Business Technology’s AI & Digital Acceleration team, you will help sell and deliver ServiceNow AI-driven transformation programmes. The role focuses on defining and delivering AI-first programmes on the ServiceNow platform, acting as a techno-functional SME to design, implement, and scale AI-enabled workflows using Now Assist, AI Control Tower, and Employee Works (MoveWorks).

Key Responsibilities

Client Delivery & Advisory

• Define and shape enterprise AI strategies and roadmaps leveraging ServiceNow.

Advise Senior Stakeholders

• Develop AI operating models.
• Advisory on AI governance, risk, and compliance.
• Realise AI-driven business value.
• Translate business requirements into AI-enabled workflow solutions.

Solution Design & Architecture

• Design and support implementation of AI Control Tower, agentic AI workflows, and Now Assist / GenAI use cases.
• Define data, integration, and workflow architectures for AI-enabled ServiceNow solutions.

Conversational AI & Employee Experience

• Support adoption of Employee Works (MoveWorks).
• Design use cases leveraging conversational AI, enterprise search, knowledge orchestration, and AI-driven employee productivity and self-service models.

Transformation Delivery

• Contribute to delivery of end-to-end transformation programmes.
• Support development of AI-enabled target operating models.
• Ensure solution quality through governance and best practices.

Business Development & Practice Contribution

• Contribute to proposals, RFPs, and client pitches focused on AI-led transformation.
• Support development of AI-led ServiceNow offerings and accelerators.
• Participate in thought leadership and market-facing initiatives.

Your Profile

Core Experience

• 10-15 years of technology-enabled transformation or consulting experience.
• Strong experience on the ServiceNow platform, ideally with multi-module exposure.
• Experience in AI, automation, and digital transformation programmes.

Technical & Functional Capabilities

• Experience in two or more of the following:
• ServiceNow consulting and/or implementations
• AI / GenAI / automation use cases
• Conversational AI / virtual agents
• Enterprise architecture, data, or integration

Understanding Of

• AI governance and responsible AI principles.
• Workflow design and process automation.

Consulting & Leadership Skills

• Strong stakeholder management skills, including engagement with senior clients.
• Ability to translate technical concepts into business outcomes.
• Experience contributing to proposals and sales activities.
• Collaborative mindset with ability to work in cross-functional teams.

Diversity & Inclusion

• Capgemini is a Disability Confident Employer and offers an interview to all candidates who declare a disability and meet the minimum essential criteria for the role.

• 10-15 years of technology-enabled transformation or consulting experience.
• Strong experience on the ServiceNow platform, ideally with multi-module exposure.
• Experience in AI, automation, and digital transformation programmes.

Technical & Functional Capabilities

• Experience in two or more of the following:
• ServiceNow consulting and/or implementations
• AI / GenAI / automation use cases
• Conversational AI / virtual agents
• Enterprise architecture, data, or integration

Understanding Of

• AI governance and responsible AI principles.
• Workflow design and process automation.

Consulting & Leadership Skills

• Strong stakeholder management skills, including engagement with senior clients.
• Ability to translate technical concepts into business outcomes.
• Experience contributing to proposals and sales activities.
• Collaborative mindset with ability to work in cross-functional teams.

At Capgemini Invent, we believe difference drives change. We blend strategic, creative, and scientific capabilities to collaborate closely with clients and deliver cutting-edge solutions. This role drives transformation tailored to our clients’ challenges of today and tomorrow, supported by data, creativity, design, and technology.