Telephony Engineer
Indotronix International Corporation
United States
6 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Job source
Tech stack
Automatic Call Distributor
VoIP
Network Architecture
Public Switched Telephone Networks
Computer Networking Systems
Job description
Introduction: This position involves providing operational and advanced telephony administration, technical support for projects, and maintenance of telephony network systems. The Telephony Engineer will work on tasks related to telephony systems and network infrastructure to ensure optimal performance and efficiency., * Provide telephony administration including responding to voice, voicemail, and call center requests
- Support telephony network projects and system improvements
- Offer engineer-level support for telephony network and unified communications
- Monitor telephony and network systems for proactive problem resolution
Requirements
- 2+ years of experience with Avaya on premise PBX systems
- 2+ years of experience administering VoIP and unified communications platforms
- 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies
- 2+ years of experience troubleshooting voice quality, call routing, and E911 services
- 2+ years of experience with telecommunications infrastructure, including voice circuits and PSTN integration
Preferred Skills: Experience designing, implementing, and supporting enterprise cloud-based telephony solutions
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