IT Field Support Technician II

Sterling Infrastructure is looking for a hands-on IT Field Support Technician II who thrives outside the corporate bubble.

This is not a sit-at-a-desk helpdesk role. You’ll be the primary IT partner supporting our construction operations - solving real-world tech problems that keep projects moving.

Why Sterling Infrastructure?

We build and maintain critical infrastructure across the U.S. - transportation, e-infrastructure, water, and more. That means our IT team supports real projects that impact communities.

You won’t just reset passwords here. You’ll help power field teams, modernize operations, and keep job sites running smoothly., What You’ll Do

1. Serve as the primary on-site IT resource for assigned business units
2. Troubleshoot hardware, software, networking, and mobile devices with minimal escalation
3. Support HCSS (HeavyBid, HeavyJob, Equipment360 & more)
4. Deploy and configure devices using Intune / MDM tools
5. Support local network equipment (switches, wireless, VPNs)
6. Partner with Infrastructure, Applications, and Cybersecurity teams
7. Mentor Field Support Technician I staff
8. Lead site IT projects like office moves, refresh cycles, and new jobsite setups

You’ll balance independence with collaboration - owning your sites while staying connected to enterprise IT.

1. 5+ years of IT support experience (field or distributed environments preferred)
2. Strong knowledge of Windows 11, Microsoft 365, Active Directory, Group Policy
3. Solid networking fundamentals (VLANs, VPN, switches, TCP/IP)
4. Experience with Intune or enterprise endpoint management
5. HCSS experience strongly preferred
6. CompTIA A+ and Network+ required
7. Construction or field operations experience is a big plus
8. Valid driver’s license and willingness to travel to job sites