About the teamThe TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.As an Anti-fraud investigations and operations analyst, you will serve as the regional risk owner, responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities across transactions, KYC, onboarding, and seller-creator affiliation in the region. You will bridge the gap between business needs and global risk frameworks, deeply understanding your region’s unique risk landscape to make strategic decisions on defense deployments. In this evolving environment, you will also play a pivotal role in integrating Artificial Intelligence (AI) into daily operations, leveraging AI agents and machine learning models to scale our defense mechanisms and improve operational
efficiency.Responsibilities- Investigations & Incident Management: Lead investigations and analysis of suspicious behavior, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform. Respond to escalations and manage incidents end-to-end until resolution.- Regional Strategy Ownership: Deeply understand business objectives and the specific risk landscape to make critical, data-driven decisions on risk thresholds, rule calibrations, and the launch of new defense strategies, effectively balancing platform security with regional business growth.- Threat Intelligence & Vulnerability Mitigation: Monitor user communities for emerging threats and new methods of fraud. Identify vulnerabilities and collaborate proactively with cross-functional teams to mitigate occurrences of fraudulent activity before they scale.- Cross-Functional Collaboration: Engage with business, technology, product, data, and security/risk stakeholders to align risk strategies with
