Desktop Support/ JOAT

This role is ideal for someone who enjoys being a “jack of all trades” and can step in to provide hands-on end-user support while helping the organization transition MSP services. You’ll work alongside a small IT team, supporting everything from desktop and hardware troubleshooting to Microsoft 365, Entra ID, onboarding/offboarding, account administration, and day-to-day IT operations. This will be onsite 5 days a week in Edina, MN.

Responsibilities:

Deliver direct support for desktops, laptops, peripheral devices, and other workplace technology used by employees.

Investigate technical incidents, manage incoming support requests, and drive issues through resolution in a timely manner.

Prepare, install, and troubleshoot workstations, related hardware, and standard business software for end users.

Administer user access, account updates, and routine technology operations across the IT environment.

Create and maintain clear technical documentation while identifying opportunities to streamline support processes.

Work closely with internal teams and external service partners to coordinate activities tied to IT service continuity and operational handoff efforts.

Perform a range of day-to-day IT support and administrative duties to keep business systems running effectively.

At least 3 years of experience in IT support, desktop support, systems administration, or a similar technical role. Working knowledge of Windows-based environments, end-user hardware, business applications, and general troubleshooting practices. Experience with tools and technologies such as Active Directory, backup solutions, Cisco technologies, computer hardware, and configuration management. Strong analytical thinking with the ability to diagnose technical problems and implement practical solutions. Effective communication and customer support skills with a service-oriented approach to assisting users. Ability to manage responsibilities independently while adjusting to changing business and technical priorities. Previous exposure to working alongside a managed service provider or supporting an IT service transition is beneficial., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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