Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical assistance. This position supports daily desktop, hardware, software, and user access needs while helping maintain reliable technology across office and production environments. The ideal candidate is comfortable troubleshooting a wide range of devices and applications, partnering with internal teams, and delivering practical support that keeps operations running smoothly., * Deliver front-line technical support for employees by resolving issues related to desktops, laptops, office applications, conferencing tools, and other workplace technology.

• Diagnose and address problems involving computer hardware, peripheral devices, and workstation performance in both administrative and operational settings.
• Install, upgrade, replace, and retire IT equipment as needed to maintain a dependable end-user computing environment.
• Support production-floor personnel by troubleshooting computers, controllers, and related technology used by operators, technicians, and maintenance staff.
• Administer user access through Active Directory, including account setup, group updates, permission changes, and related maintenance tasks.
• Serve as a key point of coordination with the external managed services provider to communicate support needs and help drive issue resolution.
• Track, organize, and maintain inventory of IT equipment and supplies to support efficient deployment and ongoing asset management.
• Set up and configure workstations, displays, monitor mounts, and similar end-user equipment to meet business needs.
• Provide guidance and informal training to users so they can make effective use of hardware, software, and collaboration tools while following secure practices.

• At least 3 years of experience in desktop support, technical support, or a similar IT support role.
• Working knowledge of computer hardware, peripherals, and common troubleshooting methods for end-user devices.
• Experience supporting Windows environments, including multiple desktop operating systems; familiarity with macOS is also needed, and exposure to Linux is preferred.
• Proficiency with Microsoft Office applications and cloud-based collaboration platforms such as Zoom and Microsoft Teams.
• Hands-on experience with Active Directory administration, including user account and access management.
• Strong organizational skills with the ability to manage competing priorities and complete tasks with consistent follow-through.
• Effective problem-solving and communication skills, with the ability to support users with varying levels of technical knowledge., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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