Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution., * Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.

• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.

• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.

• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.

• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.

• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.

• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.

• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.

Requirements * Demonstrated troubleshooting and analytical skills with the ability to investigate technical and process-related issues effectively.

• Strong attention to detail and a structured approach to following and improving established processes.

• Clear written and verbal communication skills for working with team members, managers, and stakeholders.

• Working knowledge of software development or technical delivery environments.

• Proficiency with Microsoft Windows and Microsoft Office tools.

• Ability to organize competing priorities, manage time effectively, and adapt to changing workloads.

• Experience handling large volumes of data with accuracy and confidence.

• Bachelor’s degree, associate degree in a technical field, or comparable practical experience preferred. Technology Doesn’t Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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