Agentforce Salesforce Consultant

• Design, build, and deploy Agentforce agents using Agent Builder; defining topics, instructions, and actions grounded in documented business processes.
• Author and refine agent instructions and prompts using Prompt Builder; ground agent responses in Data Cloud and core Salesforce data to ensure accuracy and relevance.
• Configure agent actions using Flow, Apex, and REST/SOAP integrations to connect agents to Salesforce and external systems of record.
• Facilitate discovery sessions and stakeholder workshops to identify use cases suited to autonomous and assistive agents; translate needs into topics, actions, user stories, and acceptance criteria.
• Test and evaluate agent behavior using the Agentforce Testing Center; establish guardrails, escalation paths, and human-in-the-loop controls before production release.
• Ensure agent and platform solutions are scalable, maintainable, and aligned to federal governance, security, and compliance standards.
• Configure and customize supporting Salesforce capabilities; Public Sector Solutions (PSS), Service Cloud, and Data Cloud, that agents operate against, using declarative tools and best-practice architecture patterns.
• Serve as a strategic advisor on Agentforce capabilities, Salesforce platform architecture, and optimization opportunities.
• Design scalable data and security models aligned to federal requirements.
• Provide technical and functional leadership to cross-functional project teams; mentor junior consultants and contribute to the best internal practices, accelerators, and solution frameworks.
• Partner with stakeholders to validate designs via prototypes and iterative feedback cycles.
• Performs other job-related duties as assigned., * CRM Consultant (Salesforce)
• Salesforce Solution Consultant
• Salesforce Implementation Specialist
• Salesforce Agentforce Consultant
• Salesforce Agentforce Specialist

Keywords:

• Requirements Gathering
• Business Process Optimization
• Salesforce Configuration
• Agentforce
• Prompt builder
• Client Stakeholder Engagement
• Solution Design

• U.S. citizenship required.
• Eligible to obtain and maintain a government clearance.
• 1-2 years of hands-on Agentforce experience, including building agents with Agent Builder, authoring instructions/prompts with Prompt Builder, and configuring agent actions.
• 4 years of hands-on Salesforce consulting or implementation experience; minimum 7 years of overall professional experience.
• Salesforce Certified Administrator, Salesforce Agentforce Specialist certification.
• plus one or more Consultant-level certifications (Sales, Service, or Experience Cloud).
• Strong business analysis skills; able to lead client discovery, requirements definition, user stories, and acceptance criteria.
• Advanced proficiency with Salesforce automation, especially Flow.
• Familiarity with integrations and APIs (REST/SOAP); capable of guiding technical integration approaches.
• Experience with Agile software development methodologies.
• Bachelor’s degree required.
• Must pass pre-employment qualifications of Cherokee Federal., * Additional certifications: Advanced Administrator, Platform App Builder, Data Cloud, OmniStudio, and PSS.
• Experience using Data Cloud to ground and contextualize agent responses.
• Hands-on Apex and Lightning Web Components (LWC) development.
• OmniStudio experience (OmniScript, DataRaptors, FlexCards, Integration Procedures).
• Prior public sector or federal delivery experience.

Key Skills:

• Strong expertise in the Salesforce platform and applications, with a deep understanding of development best practices and standards.
• Proficiency in Apex and declarative tools such as Flow and OmniStudio.
• Proficiency with the Agentforce platform, including Agent Builder, agent topics, and custom action development.
• Familiarity with front-end web technologies such as HTML, CSS, and JavaScript.
• Knowledge of Salesforce integration patterns and technologies, including REST and SOAP APIs.
• Strong problem-solving and analytical skills, with the ability to analyze complex requirements and design efficient solutions.
• Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels.

As required by our governmental client, this position requires U.S. Citizenship AND Secret Clearance

Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! We are accepting applications for this future anticipated need.

We’re seeking a highly motivated, Certified Agentforce Salesforce Consultant to join our team supporting a federal public sector program. This role focuses on designing, building, and deploying Agentforce AI agents; from use-case discovery through configuration, testing, and deployment, and on advising clients on where agentic and declarative Salesforce solutions deliver measurable operational value.

Compensation & Benefits:

Estimated Starting Salary Range for Agentforce Salesforce Consultant - TBD

Pay commensurate with experience.

Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

HESFP, LLC is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about HESFP, visit cherokee-federal.com.