IT Technical Support

The candidate will be responsible for providing technical support to clients. This support will be conducted via phone with remote support tools provided by Invizio and onsite as needed. Responsibilities will also include but are not limited to:

• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Providing detailed documentation of help desk support
• Configuring, and troubleshooting desktop hardware and peripherals
• Installing, configuring, and troubleshooting Windows 10 & 11 and desktop applications
• Re-installing desktops and laptops as needed
• Installing, configuring, and repairing desktop and network printers
• Assisting with security-related updates or patches
• Creating and update help desk documents
• Developing user training and instructional materials as needed
• Performing other duties as assigned

• Candidate will also provide intermediate to advanced network and server troubleshooting including: *

• Network connectivity diagnostics and repair
• Server configuration
• Server alert monitoring and troubleshooting
• Server configuration, deployments and migrations

This is a full-time IT Technical Support position. Candidates are expected to have intimate familiarity and be comfortable supporting clients with current business technology solutions., * Candidates who do not fulfill these requirements will not be considered. This position has a few non-negotiable requirements, they include:

• Candidates must have at least 3 years of relevant IT Support and IT System Management experience.
• Candidates must have excellent written and verbal business and technical communication skills and interpersonal skills (This will be verified by a series of tests).
• Candidates must be located in South Florida’s, Miami-Dade or Broward Counties, * Strong customer service orientation is a must. Candidates must be comfortable interacting with end users both over the phone and in person.
• Strong interpersonal and communication skills. Strong command of the English language is a requirement. Familiarity with the correct use of technical terms.
• Ability to quickly learn new systems and software applications.
• Candidate must hold the following certifications or be willing to obtain them within the 3-month probationary period: Network+, Microsoft 365 Fundamentals

Candidates must have a practical understanding of and ability to configure and troubleshoot:

• Desktop Operating Systems: Microsoft Windows, Apple Mac OS
• Server Operating Systems: Microsoft Windows Server, Mac OS Server, Linux
• Applications: Desktop Productivity eg. Microsoft Office, Adobe Acrobat etc.
• Server Applications: eg. Microsoft Exchange, SQL Server.
• Security: eg. Anti-virus/Anti-malware, Encryption
• Cloud Productivity: eg. Microsoft 365, Google Workplace, Dropbox etc.
• Unified Communications: On-premises & hosted VoIP PBX, Handsets etc.
• Network Technology: Physical cabling, routers, firewalls, switches, wireless access points, etc.
• Hardware: Desktops, Laptops, Servers, Printers etc.

Additional Requirements

You must also have…

A quiet distraction-free working environment A reliable high-speed Internet connection A smartphone (iOS or Android) for security authentication Reliable transportation, 3 Years of IT Technical Support (Candidates that do not have at least 1 year of experience will not be considered). Previous experience at an IT Support or Managed Services Provider is preferred. This would indicate you are familiar with ticketing/help desk software (i.e. Autotask, ConnectWise, etc.), RMM software (i.e. Kaseya, Autotask, N-Central, etc.) Ability to prioritize, schedule, coordinate and manage a variety of activities and projects Candidates with a Two or Four year degree in Computer Science, Engineering or IT related field of study are preferred., Apple Macs, Broadband, Business Solutions, Cloud Computing, Communication Skills, Computer Science, Computer Servers, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Documentation, English Language, Establish Priorities, Firewalls, Handsets, Help Desk, Help Desk Software, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Linux Operating System, Mac Operating System, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Network Administration/Management, Network Connectivity, Network Routers, Operating Systems, PBX (Private Branch eXchange), Presentation/Verbal Skills, Printers, Resolve Customer Issues, Service Delivery, Software Patches, Systems Administration/Management, Technical Support, Testing, Time Management, Time Tracking, Training/Teaching Materials, Unified Communications, Video Chat, VoIP (Voice over IP), Wireless Communications, Writing Skills

Invizio Team Members enjoy the following benefits:

• A human-first approach to Paid-Time-Off
• Paid US holidays
• Dental, Life and Vision Insurance
• Access to 401(k) retirement plan
• Subsidized Health Insurance

At Invizio we are dedicated to helping businesses maximize their use of technology. We strive to empower our clients in their missions by applying our knowledge and expertise to a wide range of technologies.

We were founded in 2008 with a vision to serve small and mid-sized businesses and organizations as their single point of contact for all things technology, we serve clients in a variety of industries as a trusted partner, advisor and advocate.