Help Desk/Desktop Support Analyst

We are looking for a reliable Help Desk/Desktop Support Analyst to provide front-line technical assistance for employees in Augusta, Georgia. This Long-term Contract position is ideal for someone who has a solid IT foundation and wants to strengthen hands-on experience supporting workplace technology. The role focuses on resolving everyday hardware, software, and user access issues while delivering responsive, attentive service., Deliver first-level technical support for end-user devices, software applications, and routine network connectivity concerns Diagnose and resolve issues affecting Windows-based desktops, laptops, printers, and other commonly used peripherals Prepare, image, configure, and distribute computer equipment to support new and existing employees Perform entry-level account administration tasks, including password assistance and basic user support within Active Directory Install, update, and troubleshoot standard business software used across the organization Record support requests, troubleshooting steps, and final resolutions accurately within the ticket management system Communicate with employees in a courteous and service-oriented manner to ensure a positive support experience

Working knowledge of computer hardware, Microsoft Windows, and general software troubleshooting practices Familiarity with Windows 10 support in a business environment Exposure to Active Directory for basic account-related tasks is preferred Ability to troubleshoot common desktop and end-user technology issues methodically Experience documenting and managing incidents through a service desk ticketing system Strong verbal and written communication skills with a customer-focused approach CompTIA A+ certification or a comparable entry-level IT credential is an advantage, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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