Salesforce/CRM Software Test Analyst

Seeking for a skilled Salesforce/CRM Tester for testing Salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases., * Work in an agile environment and understand agile methodologies.

• Participate in vendor requirement sessions and write Test Plans/Test Suites in Azure DevOps.
• Collaborate with customers, vendors, and the Development Team to define Test scripts based on requirements.
• Interpret requirements/user stories and write test cases using Azure DevOps.
• Identify automation frameworks and recommend improvements.
• Collaborate with developers to ensure testing results meet performance and scalability requirements.
• Develop and write automated test scripts and plans.
• Ensure solutions adhere to security guidelines and standards.
• Devise a training plan for a smooth transition to Maintenance & Operations.
• Effectively transfer knowledge and adapt to dynamic conditions.

Salesforce Testing:

• Strong knowledge and experience in Service Cloud and Experience Cloud.
• Participation in each phase of full Salesforce lifecycle implementations.
• Analyze the impact of new solutions/enhancements and run appropriate regression testing.

Azure DevOps for QA Tester:

• Document and evaluate test results and defects in Azure DevOps.
• Ensure full traceability between test scripts, results, and client requirements.
• Maintain and enhance existing test scripts.

• Salesforce QA/testing: 6 years (Required)
• Salesforce Service Cloud: 4 years (Required)
• Azure DevOps Test Suite: 4 years (Required)
• Nice CXone or other CCaaS Testing: 4 years (Preferred)
• SQL: 1 year (Preferred)
• Selenium/Test Automation or other Test automation tools: 1 year (Preferred)
• Experience in Public Health Processes and guidelines (Preferred)

Skills: Agile Programming Methodologies, Analysis Skills, Automation, Cloud Computing, Customer Relationship Management (CRM) Systems, DevOps, Microsoft Windows Azure, Performance Testing, Public Health, Quality Assurance, Regression Testing, SQL (Structured Query Language), Salesforce.com, Selenium, Software Testing, Test Automation, Test Case, Test Plan/Schedule, Test Scripts, Test Suite, Test Tools, Testing, Traceability