Business Analyst- Hospitality Industry

Capgemini is seeking a Business Analyst to support commerce, revenue management, and omni-channel initiatives within the Hospitality Industry. This role will work closely with business and technology teams to gather requirements, improve business processes, and support the delivery of tools and capabilities that enhance revenue performance and the guest experience.

The Business Analyst will support initiatives across mobile, web, property-based, and partner platforms, including reservation, loyalty, payment, revenue management, and other hospitality technology solutions.

Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.

Your Role

• Partner with business stakeholders to gather, document, and validate business, functional, and reporting requirements.
• Support revenue management and commercial system initiatives, including the delivery of business-facing tools and self-service capabilities.
• Analyze current business processes, identify gaps and inefficiencies, and recommend practical improvements.
• Translate business needs into user stories, process flows, acceptance criteria, and other documentation for technical teams.
• Work with product, technology, operations, marketing, and property teams to support alignment across project activities and priorities.
• Support testing, including test planning, user acceptance testing, defect tracking, and validation that delivered solutions meet business requirements.
• Track requirements, decisions, risks, dependencies, and action items while providing clear updates to stakeholders.
• Support hospitality commerce and omni-channel capabilities across websites, mobile applications, booking engines, contact centers, kiosks, property systems, and partner channels.
• Assist with workshops, stakeholder meetings, process reviews, solution demonstrations, and project status reporting.
• Help ensure business requirements and stakeholder expectations are clearly documented and addressed throughout the delivery lifecycle.

• Bachelor Degree
• 5 or more years of experience as a Business Analyst supporting technology, digital commerce, revenue management, or business transformation initiatives.
• Experience working within hospitality, travel, retail, e-commerce, or another customer-focused industry.
• Strong experience gathering requirements, documenting business processes, developing user stories, and defining acceptance criteria.
• Understanding of hospitality operations and platforms such as Property Management Systems, Central Reservation Systems, Point-of-Sale systems, Revenue Management Systems, loyalty platforms, and booking engines.
• Experience supporting digital commerce or omni-channel capabilities across mobile, web, property-based, and partner platforms.
• Strong stakeholder management, communication, facilitation, analytical, and problem-solving skills.
• Experience working with both business and technology teams in Agile, Scrum, or hybrid delivery environments.
• Ability to manage multiple priorities and support complex initiatives with several stakeholders and connected workstreams.
• Business analysis, Agile, Scrum, or related professional certification is preferred.

The base compensation range for this role in the posted location is: $53,580- $147,900

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world., Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.