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Computer Support Tech-Help Desk Analyst

The University of Alabama at Birmingham
United States
7 days ago
Apply on uab.taleo.net
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Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
$37,440.0
Working hours
Regular working hours
Job source
uab.taleo.net

Tech stack

Information Systems Databases Electronic Mailing Issue Tracking Systems Computer Equipment

Job description

Provide technical assistance and support for incoming queries and issues related to computer hardware, software, and network. Monitoring help desk phones, e-mails, and other electronic problem reporting mechanisms. Makes sure they are responding appropriately in a precise and timely manner. Implements and installs new computer solutions and contributes to logistical solutions for unit needs. Utilizes Problem Management database to register problems and record most effective solutions. Contributes to departmental training with other staff and supervisor. Able to effectively resolve customer IT needs, record events/problems as well as their resolution in a ticketing system and perform other duties as assigned.

Requirements

Associate’s degree in Information Systems or a related field and two years of related experience. Work experience may substitute for education requirements

Associate’s degree in Information Systems or a related field and two years of related experience. Work experience may substitute for education requirements

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on uab.taleo.net
Prepare application

Good distractions

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Moments

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