IT Professional I

The IT Professional I, under general direction, meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields.

Essential Duties/Tasks:

Workstation Support

• Installs, configures, maintains, and upgrades, workstation hardware and software.
• Moves equipment.
• Provides training and supervision to departmental student workers on these procedures.
• Investigates, troubleshoots, and resolves workstation and network issues.
• Recommends upgrades for workstations as necessary.
• Recommends specifications for workstation and/or peripheral or hardware purchases.
• Monitors and maintains system security.
• End Point Management System Configuration.

General Support

• Provides centralized support for computer needs on campus.
• Researches, recommends, and resolves a wide range of technical and procedural problems for customers.
• Provides estimates and progress reports.
• Works with departmental staff to understand and outline goals and objectives for departmental technology needs.
• Makes recommendations to create efficiency and enhance operations of the department.
• Audio Visual programming and support.

Departmental Support

• Assists management in planning, directing, and coordinating operational and/or procedural matters to meet goals and objectives of the department.
• Ensures work is accurate and in compliance with department or project quality standards.
• Provides on-call support on nights and weekends as needed.

Training and Other

• Assist customers on software operation.
• Other Duties as Assigned, * This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements
• May be required to provide on-call support on nights and weekends as needed.
• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems

• Bachelor’s degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.

Preferred Qualifications

• Microsoft Certification MCSA SQL and Intune, Cisco CCNA, COMP TIA A+, Extron Certification

Knowledge, Skills, and Abilities

• Ability to multitask and work cooperatively with others.
• Must be able to work in a collaborative team environment.
• Strong interpersonal skills.
• Customer service experience.
• Experience configuring, administering, and/or troubleshooting.

Physical Requirements

• Ability to lift and/or move medium weight objects.

Salary: $55,293 annually

We are the ocean campus of Texas A&M University at Galveston. Our employees come from throughout the world, with many different perspectives, talents, lived experiences, and interests. Aggies by the Sea promote a welcoming and highly productive work environment. We support the university’s goals to recruit and retain a quality workforce and encourage life-long learning practices. We will do our part to assist you in your new position and encourage you to take advantage of training and development opportunities that are available to help you be successful.