Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical support in a fast-paced end-user environment. This individual will be responsible for troubleshooting hardware, software, and operating system issues while delivering exceptional customer service to employees across the organization. The ideal candidate will have experience supporting both Windows and Mac environments and a strong commitment to resolving technical issues efficiently., * Provide desktop support for end users, diagnosing and resolving hardware, software, and operating system issues.

• Troubleshoot and support Windows-based workstations, applications, and peripheral devices.
• Support MacOS devices using JAMF for device management, deployment, and administration.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and related equipment.
• Respond to service requests and incidents through ticketing systems while meeting established service levels.
• Assist with workstation deployments, upgrades, and technology refresh initiatives.
• Document troubleshooting steps, solutions, and support procedures.
• Collaborate with IT team members to resolve escalated technical issues.
• Deliver high-quality customer service and maintain strong relationships with end users.

• Experience providing desktop support in a corporate or enterprise environment.
• Strong troubleshooting skills for Windows operating systems and related applications.
• Experience supporting MacOS environments and utilizing JAMF for device management.
• Excellent customer service and communication skills.
• Ability to diagnose and resolve technical issues in a timely manner.
• Experience supporting hardware, software, and peripheral devices.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience working in mixed Windows and Mac environments.
• Knowledge of endpoint management and device deployment best practices.
• Familiarity with IT ticketing systems and service management processes.

Environment

• Approximately 80% Windows devices and 20% MacOS devices.
• Collaborative IT support team focused on delivering excellent end-user support and customer satisfaction.

Job Type & Location

This is a Contract position based out of Columbus, OH.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.