Desktop Support Technician

Insight Global is seeking a Desktop Support Technician to join one of the world’s most recognized luxury retail brands. This role is fully onsite, Monday through Friday, in Piscataway, NJ. The technician will join the Tech Concierge team, providing hands-on deskside support as well as remote assistance to end users via phone, email and Microsoft Teams. The environment includes both Windows and Mac systems, so prior experience supporting each is required. The team handles a wide range of technical issues across Level 1 through Level 3. Strong customer service skills are essential, as this role includes direct support for executive-level users and requires a high level of professionalism.

5+ years of hands-on desktop support experience

-Experience supporting Windows 7/10, Microsoft 365, and macOS environments

-Hardware and software support for desktops, laptops, and iPhones

-Experience using SCCM/MECM to image and configure laptops

-Proficiency with Jamf for mobile device management (MDM) and Intune for endpoint management

-Experience working with the ServiceNow ticketing system

-Strong customer service skills with the ability to interact professionally with end users