Service Desk Technician

• Provide level one support and resolution for software, hardware, printers, phones, and other IT peripheral issues either through phone, in person, or using remote access technologies, in support of leads and receive direction from the Support Desk Supervisor or general direction from the Chief information Officer (CIO)
• Assist with A/V services, webinars and online meetings using standard software and hardware
• Assist or work as part of the project team on priority projects, including but not limited to asset inventory project, telecoms project, hoteling project, HAM & SAM project, printer refresh project, and other related Service Desk projects
• Ensure that computer and peripheral equipment are in working order and have all required software updates to maintain hardware and software compliance to security standards
• Assist with setting up, deploying desktop images, moving and/or replacement of IT equipment, either on scheduled time frames or as necessary
• Answer customer questions regarding system procedures, system status, and downtime procedures, 3. Service Desk often manages multiple requests with competing priorities. What is your approach to maintaining a high level of customer service?, Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section. Applications must be postmarked on or before the final filing date.

For mail-in or drop-off applications, please include JC# 530134 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application.

Pending Budget Approval - DTSC will obtain all necessary approvals prior to extending a job offer.

Foreign Degrees

Applicants who completed their education outside the United States (with foreign degree/ transcripts) must obtain and submit verification of United States course/degree equivalency.

Foreign education credential evaluation services can be found at https://www.naces.org.

DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.).

• IT Certifications
• IT Experience
• IT Service Desk & Call Center Experience
• IT Service Management (ITSM) Experience
• IT Support and Troubleshooting Experience
• IT Hardware & Peripheral Troubleshooting
• IT User provisioning and account management
• Reading and writing ability to effectively communicate complex issues, This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. The Department of Toxic Substances Control does not participate in E-Verify for employment authorization purposes.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here https://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113.

The Department of Toxic Substances Control (DTSC) is a member of the boards, departments, and offices (BDO) within the California Environmental Protection Agency (CalEPA).

Our Mission: To protect California’s people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufacturers to make safer consumer products.

Our Vision: All of California is thriving in a healthy environment.

Our Core Values: DTSC values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect California’s people, communities, and environment from toxic substances, to enhance economic vitality by restoring contaminated land, and to compel manufacturers to make safer consumer products. Join DTSC to improve the lives of all Californians!

DTSC Recruitment Survey