Information Technology Associate

This position is located in the Information Technology Division of the Yountville Veterans Home and is responsible for provide onsite technical support for various information technology systems at the California Department of Veterans Affairs Yountville home including basic network workstation printer and telecommunications support. The incumbent’s primary responsibility is to provide technical and analytical phone support related to multiple hardware and software platforms, such as, but not limited to desktop computers (PCs), mobile devices (e.g., tablets and mobile phones), laptops, printers, multi-function printers (MFPs), in-house applications, and third-party software, with a good knowledge in Microsoft Office products. The incumbent will analyze, troubleshoot, document, and resolve requests onsite and remotely. The incumbent will identify trends and major incidents to report and escalate them to the team and management. The incumbent may be asked to provide introductory training on, The California Department of Veterans Affairs (CalVet) works to serve California veterans and their families. With nearly 1.6 million veterans living in the State, CalVet strives to ensure that its veterans of every era and their families get the state and federal benefits and services they have earned and deserve as a result of selfless and honorable military service. CalVet strives to serve veterans and their families with dignity and compassion and to help them achieve their highest quality of life. Department Website: https://www.calvet.ca.gov

various productivity and collaboration tools such as MS M365 Suite. The incumbent is expected to work as a collaborative team member with peers and other sections/divisions while maintaining professionalism. Successful performance by the incumbent requires resourcefulness, organizational skills, flexibility, excellent communication skills, and the ability to adjust to meet workload demands., Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

The website below is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. Please review this information prior to accepting employment. https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx

The benefits of working for Veterans Affairs include easy light rail access and a beautiful short walk to the State Capitol. Additionally, numerous restaurants and coffee shops are located in the downtown area centralized around CalVet.

The SOQ serves as documentation of your ability to present information clearly and concisely in writing. In your SOQ, describe your experience, knowledge, and competencies as they relate to each of the items listed below. The items must be addressed and numbered in the same order as listed; do not consolidate responses. The SOQ must be no more than 2 pages typed, using 12-point Arial font on standard letter sized paper with one (1)-inch margins.

1. Please explain what background, experience, and education/training would make you best suited for this position.
2. This position provides support for customers in an IT call center. Please describe your experience delivering remote assistance in a Windows-based environment. Include any challenges you encountered and explain how you resolved them.