Process & Technology Manager, Network Services

• Process Architecture & Governance: Design, implement, and optimize standardized Network Services operational frameworks, SOPs, and governance models to reduce delivery risk and streamline engineering handoffs across complex infrastructure environments.
• Architecture-to-Engineering Integration: Act as the strategic operational bridge between Network Architecture, Engineering, Security, and Cloud teams, driving technical design reviews to ensure alignment between high-level roadmaps and tactical implementation.
• Portfolio & Resource Optimization: Oversee the end-to-end Network Services portfolio using data-driven capacity planning, risk-mitigation strategies, and executive tracking dashboards (e.g., ServiceNow, Jira) to maintain schedule and scope integrity.
• Technology Lifecycle & Asset Governance: Manage enterprise technology roadmaps, hardware/software refresh cycles, and design standard enforcement to minimize operational complexity and maintain network supportability.
• Financial Planning & Metrics Management: Partner with Finance and Procurement to manage multi-million-dollar CAPEX/OPEX budgets, software renewals, and vendor contracts while defining operational KPIs and executive scorecards.

What minimum requirements you’ll need

Licensure / Certification / Registration:

• Certification credentialed from the International Association of Information Technology Asset Managers preferred.

• High school diploma/GED with 2 years of experience, or Associate’s degree, or Bachelor’s degree required., * 3 years of experience required.
• 5 years of experience preferred.
• 1 year of leadership or management experience preferred., * Process & Program Certifications: Holds formal credentials in IT governance or project management, such as PMP/PgMP, ITIL v4, Lean Six Sigma (Green/Black Belt), or Agile/SAFe.
• Infrastructure Tech Stack Familiarity: Hands-on background or strong working knowledge of enterprise network ecosystems (Cisco, Palo Alto, SD-WAN, Wireless) and hybrid-cloud environments.
• Regulated Industry Experience: Proven track record driving operational maturity, compliance, and governance within healthcare, financial services, or strictly regulated environments.

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.