Desktop Support Technician

We are seeking a Tier 1 Desktop Support / Refresh Technician to support a large healthcare environment. This individual will be responsible for deploying, imaging, upgrading, and troubleshooting Windows-based devices used by clinical and administrative staff throughout the hospital. The ideal candidate will have strong customer service skills, experience supporting end users in a Windows environment, and the ability to work effectively in a fast-paced healthcare setting.

Responsibilities

• Provide Tier 1 desktop support for hospital employees, physicians, and administrative staff.

• Deploy, image, configure, and refresh desktop computers, laptops, workstations, and peripheral devices.

• Install and support Windows 10/11 operating systems and enterprise applications.

• Troubleshoot hardware, software, printer, and basic network connectivity issues.

• Perform workstation moves, adds, changes, and equipment replacements.

• Configure and support Microsoft 365 applications including Outlook, Teams, and Office Suite.

• Assist with user account support in Active Directory, including password resets and account troubleshooting.

• Document incidents, requests, and asset information within the IT ticketing system.

• Maintain accurate inventory and asset management records.

• Support device deployments in clinical and non-clinical areas while minimizing disruption to patient care.

• Follow hospital security, compliance, and patient privacy policies.

• Escalate complex technical issues to Tier 2/Desktop Engineering teams as needed.

• Provide hands-on support for hardware rollouts, technology refresh projects, and large-scale deployment initiatives.

• 1+ years of Desktop Support, IT Support, Help Desk, or Refresh Technician experience.

• Experience supporting Windows 10 and/or Windows 11 environments.

• Hands-on experience with computer imaging and device deployment.

• Basic understanding of Active Directory and user account administration.

• Experience troubleshooting desktops, laptops, printers, and peripherals.

• Familiarity with Microsoft Office 365 products.

• Strong customer service and communication skills.

• Ability to lift and transport computer equipment up to 50 lbs.

• Ability to work throughout multiple hospital buildings and departments.

Preferred Qualifications

• Experience supporting healthcare or hospital environments.

• Experience with SCCM, MECM, Intune, or other endpoint management tools.

• Knowledge of hardware asset management and inventory tracking.

• Experience with ServiceNow or other ITSM ticketing platforms.

• CompTIA A+ or equivalent technical certification.

• Familiarity with clinical workstation deployments and medical device connectivity.

Technical Environment

• Windows 10 / Windows 11

• Active Directory

• Microsoft 365 / Office 365

• SCCM / MECM / Intune

• ServiceNow

• Printers and Peripheral Devices

• Laptop & Desktop Imaging

• Asset Management Tools

Desired Skills

• Excellent customer service and end-user support skills

• Strong troubleshooting and problem-solving abilities

• Ability to prioritize workload in a fast-paced healthcare environment

• Strong attention to detail and documentation

• Team-oriented mindset with the ability to work independently, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.