Help Desk Analyst

Day to Day: Insight Global seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed. The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications. They will also have the ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software. The Helpdesk Analyst will also have the proven ability to establish and maintain effective, professional working relationships with staff, following best practices of customer service principles.

2+ years of experience in a Help Desk or Technical support role

Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office products.

Experience using a ticketing system Previous experience working for a state agency

Customer Service experience