Help Desk Technician

Support the flow of inbound help desk tickets throughout a Windows 10/11 upgrade for a major healthcare client

Contribute to clearing ServiceNow ticket backlog while also taking 35-40 service desk calls per day

Troubleshoot Office 365 and user access points (2FA, MFA)

Work on a team of 15 other help desk resources to support long-term growth and maintenance of Windows environment lifecycle

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2+ years of experience in a help desk/service desk role supporting Windows 11/Office 365 environment

Experience using ServiceNow to intake tickets

Strong phone communication skills to take in requests and troubleshoot in real time

Two-Factor-Authentication experience and provisioning new user access points in O365

Zoom video communications troubleshooting experience Windows 10 to 11 migration experience

Healthcare experience

Cybersecurity experience