Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide on-site technical assistance in Appleton, Wisconsin for a construction and contractor-focused environment. This contract position with permanent potential is ideal for someone who enjoys hands-on desktop support, responds effectively to walk-up requests, and delivers dependable service to end users. The role centers on resolving day-to-day hardware, software, and printer issues while maintaining accurate support and asset records.

Responsibilities:

• Deliver in-person technical support for desktops, laptops, peripherals, and related workplace technology across the site.

• Address walk-up support requests and service desk issues with a strong focus on timely resolution and positive user experience.

• Troubleshoot Windows-based operating system problems, application issues, and common access-related concerns.

• Diagnose and resolve hardware malfunctions involving end-user devices and coordinate repairs or replacements when needed.

• Support network-connected and local printers by identifying issues, restoring functionality, and assisting users with basic printing problems.

• Use Active Directory to assist with account support tasks, access updates, and routine user administration.

• Record IT assets, device configurations, and support activity within the company asset management and ticketing platform, including ServiceNow, to maintain compliance and traceability.

• Assist with basic network troubleshooting by identifying connectivity problems and escalating more complex incidents when appropriate. Requirements * 3+ years of experience in help desk, desktop support, or site support roles.

• Working knowledge of Microsoft Windows, including Windows 10, in a support setting that requires attention to detail.

• Experience troubleshooting hardware, desktop software, and end-user technology issues.

• Familiarity with Active Directory for common support and user account tasks.

• Ability to manage service desk tickets while also supporting walk-up requests in a hands-on environment.

• Understanding of basic network troubleshooting concepts and printer support.

• Strong customer service skills with the ability to communicate clearly and effectively with users at all levels. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.