ServiceNow Platform Engineer

• Stand up and configure a new ServiceNow environment within a secure federal enclave, establishing the instance architecture, baseline configurations, and administration standards
• Install, configure, and maintain MID Servers and establish secure connectivity within the environment
• Configure authentication, authorization, and access management (LDAP/Active Directory, SSO/SAML, role-based access controls)
• Harden the platform in accordance with federal security and operational standards, including NIST and FISMA requirements and applicable DISA STIGs, and support Assessment and Authorization (ATO) activities
• Establish and maintain platform administration baselines, including system properties, plugin activation, instance security settings, and upgrade and patch management processes
• Develop and maintain integrations with enterprise systems using REST/SOAP web services and IntegrationHub, as permitted within the environment
• Support ongoing implementation and optimization of platform modules, including ITSM and CMDB, in collaboration with the broader team
• Maintain update sets, environment documentation, build procedures, and technical design records
• Utilize an Agile/Scrum methodology to manage platform and development work
• Participate in client calls and technical discussions, coordinating with security, infrastructure, and program stakeholders to resolve dependencies and design gaps early

• 5+ years of hands-on experience administering, configuring, and engineering on the ServiceNow platform
• Demonstrated experience standing up new ServiceNow instances or leading instance-level builds and migrations
• Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes)
• Experience with MID Server installation and configuration, and with platform integrations using REST/SOAP web services
• ServiceNow Certified System Administrator (CSA)
• Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs)
• Experience working on project teams that leverage Agile/Scrum
• Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness, * Prior experience in federal or defense contracting environments, particularly in classified, air-gapped, or otherwise isolated networks.
• ServiceNow CAD (Certified Application Developer) or a CIS (Certified Implementation Specialist) certification.
• Hands-on experience with CMDB, ITOM, or Discovery.
• Experience with release coordination, version control, environment management, and automated testing strategies, including the ServiceNow Automated Test Framework (ATF).
• Experience supporting Windows Server implementation, upgrades, and integrations as required by the environment.

At LightFeather, you’re not just taking a job-you’re joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You’ll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.