IT Support Specialist

• Provide first-tier technical support to end users via phone, email, and in person
• Troubleshoot and resolve basic hardware, software, and network issues
• Escalate complex technical issues to appropriate IT personnel when necessary
• Monitor and manage the IT help desk ticketing system
• Prioritize, assign, and track support tickets to ensure timely resolution
• Maintain accurate records of support requests and resolutions
• Prepare and process purchase orders for IT equipment, software, and services
• Coordinate with vendors regarding orders, invoicing, and software renewals
• Track and manage IT inventory and technology assets
• Create and maintain technical documentation, user guides, FAQs, and troubleshooting resources
• Assist with routine IT audits, compliance activities, and policy implementation
• Support IT projects and technology initiatives as needed
• Perform other duties as assigned

Schedule: Full-time, Monday-Friday Penmac Staffing is seeking an experienced IT Support Specialist for a client company. This full-time opportunity is ideal for a dependable, detail-oriented professional who enjoys solving technical problems, supporting employees, and helping maintain efficient IT operations. The IT Support Specialist will provide first-level technical support while assisting with help desk management, documentation, purchasing, and other critical IT functions.Requirements for the IT Support Specialist

• Degree or pursuit of a degree in Information Technology, Computer Science, or a related field
• Previous experience in an IT support, help desk, or IT coordinator role preferred
• Strong understanding of computer hardware, software, and basic networking concepts
• Excellent troubleshooting and problem-solving skills
• Strong verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency with Microsoft Office and common business applications
• Must be willing to submit to pre-employment screenings, 1st Level Support, Billing Software, Communication Skills, Compensation and Benefits, Computer Hardware, Computer Science, Computer Software, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Frequently Asked Questions (FAQ), Help Desk, IT Requirements, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Information Technology Software, Information Technology/Systems Audit, Inventory Management, Management of Information Systems/Technology (MIS), Multitasking, Organizational Skills, Policy Implementation, Presentation/Verbal Skills, Problem Solving Skills, Purchase Orders, Purchasing/Procurement, Record Keeping, Team Player, Technical Support, Technical Writing, Time Management, User Documentation, Writing Skills

• $19.00-$20.00 per hour
• Full-time, Monday-Friday schedule
• Opportunity to gain experience across multiple areas of information technology
• Collaborative work environment with opportunities for growth and development